Trane Offers Solutions for Optimizing Service Offerings at Field Service 2014

Palm Springs, Calif., April 21, 2014 – While product quality and performance represent critical components needed for a company’s success, innovative service also can enable service organizations to gain a competitive advantage over other companies.

Global service experts from Trane, a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand, will provide a keynote address and participate as panelists in the Field Service 2014 conference on April 22-25, 2014, at the Omni Rancho Las Palmas Resort & Spa in Palm Springs, Calif., where they will share innovative solutions for optimizing field service offerings.

Adam Ferrell, service operations and technician effectiveness leader for Trane in North America, will participate in a panel discussion about the future of mobility in the service business. Panelists will discuss:

  • How wearable technology can be applied for field mobility
  • The future of virtual reality as a mobility tool
  • Available hardware selection for mobile users
  • The benefits of a robust mobility software solution
  • Realized productivity that can be gained as the result of a stable mobility platform.

Ferrell Panel Details:
Title: Exploring the Future of Mobility Applications and Tools That Drive Service Performance
When: April 23, 4:30 p.m.-5:10 p.m.
Location: Fiesta Ballroom 4, Omni Rancho Las Palmas Resort & Spa in Palm Springs, Calif.

Jim Cumiskey, service solutions director for Trane, will provide a keynote on real-time service excellence as a pathway to profitable services. As the continued growth of data and technology has changed the value proposition for service, today’s innovative service platforms deliver an outcome-based approach that is tied to the customer’s mission, and supported by performance standards that are continually measured and validated.

During his presentation, Cumiskey will share insights that help customers achieve their key objectives through real-time service excellence, including how to:

  • Gather, analyze and prioritize information and put it at customers’ and service techs’ fingertips
  • Drive customer satisfaction and financial performance through real-time service value chains
  • Use automated and mobile technologies to drive cost out of the service chain
  • Provide technicians with the knowledge and resources to solve customer problems.

Cumiskey Presentation Details:
Title: Real-Time Service Excellence: Your Pathway to Profitable Service
When: April 24, 9:40 a.m. – 10 a.m.
Location: Fiesta Ballroom 1-5, Omni Rancho Las Palmas Resort & Spa in Palm Springs, Calif.

Steve Demanovich, the service sales operations leader for Trane in North America, will join a panel discussion that will examine how to increase revenue by capitalizing on an existing install base. Attendees will learn how to:

  • Understand today’s hypercompetitive market and its specific impact on an organization
  • Develop a strategic vision for a service organization that helps combat third-party and original equipment manufacturer competition
  • Analyze the profile and health of an existing install base to better drive service contracts

Demanovich Panel Details:
Title: Increasing Service Revenue: Getting More Out of Your Install Base
When: April 24, 10:50 a.m. – 11:30 a.m.
Location: Fiesta Ballroom 1-5, Omni Rancho Las Palmas Resort & Spa in Palm Springs, Calif.

Demanovich will also join a panel discussion that addresses how to develop a top-quality service operation. Attendees will learn how to:

  • Identify opportunities for vertical integration into customers processes
  • Establish a separate group out of service to manage activity and opportunities along with customers’ production supply chain
  • Introduce value-added bundles, new contracting and new aftermarket services products to extend the aftermarket business without relying on the core business
  • Incorporate a training/certification programs to differentiate a service organization

Demanovich Panel Details:
Title: Optimizing Revenue by Ensuring Top Quality Service Operations.
When: April 24, 4:50 p.m. – 5:30 p.m.
Location: Fiesta Ballroom 1-3, Omni Rancho Las Palmas Resort & Spa in Palm Springs, Calif.

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About Adam Ferrell
Adam Ferrell serves as service operations and technician effectiveness leader for North America, covering approximately 2,000 technicians in all 50 states in the United States and throughout Canada. Ferrell has been in the service industry for four years and brings extensive experience from manufacturing, contracting and distribution. In his current role, Ferrell leads a team that helps ensure fulfillment excellence and a positive customer experience. In previous roles at Trane, he has held similar responsibilities for contracting as well as operational excellence and safety leadership positions. Prior to joining Ingersoll Rand, Ferrell held numerous roles within Ford Motor Co. and managed day-to-day operations on his row crop farm. Ferrell holds a bachelor’s degree in industrial safety management from University of Central Missouri.

About Jim Cumiskey
Jim Cumiskey serves as service solutions director for Trane. Cumiskey, who has nearly 20 years of experience in the service industry, joined Trane in 2008. In his current role, Cumiskey is part of the team that is transforming the Trane service business to deliver smart services that directly connect to client’s business results. In his previous role at Trane as territory service leader, he was responsible for Trane Service business covering 14 states with over 500 service technicians and 100 owner direct account managers. Prior to joining Trane, Cumiskey served as national operations manager of the rental cooling tower division for Marley Cooling Towers. He also gained experience as general manager of multiple rental depots for Aggreko and as a rental manager for Penske Truck Leasing. Cumiskey holds a bachelor’s degree in marketing from Penn State University

About Steve Demanovich
Steve Demanovich serves as service sales operations leader for Trane in North America. Demanovich has nearly 15 years of experience in the service industry, and in his current role leads a team that is responsible for the selection and implementation of effective sales tools, processes, and analytics for over 400 owner direct account managers, sales managers, and estimators in the Trane sales offices across the United States and Canada. Specific areas of focus in Demanovich’s portfolio include the effective management of the Trane service agreement base and its renewal processes, extensive work in the development of a toolset to identify installed base opportunities and market share data, and business intelligence and analytics to support service revenue growth. Demanovich holds a bachelor’s degree from Florida Southern College and a master’s degree in business administration from the University of Central Florida.

About Field Service
The Field Service 2014 conference, held April 22-25, 2014, at the Omni Rancho Las Palmas Resort & Spa in Palm Springs, Calif., is the leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries including aerospace, medical device manufacturing, hi-tech electronic, semi-conductor and capital equipment, construction, automotive, telecommunications equipment, energy, industrial and agricultural equipment and more. Field Service tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management.

About Ingersoll Rand and Trane
Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King® and Trane® —work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilation and air conditioning systems, building and contracting services, parts support and advanced control. Ingersoll Rand is a $12 billion global business committed to a world of sustainable progress and enduring results. For more information, visit or