Customers may buy a certain system for a range of reasons; perhaps it’s the quality of equipment and connected building solutions Trane pairs for a simplified solution. Or perhaps it’s the reputation of our people and the stance they take alongside our customers to ensure system success in the field.
“My biggest customer always tells me the differentiator is rarely the product,” said Warmbold, “it's normally the people that they’re getting with it. I think what really differentiates us is when we're working between offices, like working with engineers in a different territory; how easily we coordinate to make things seamless. That’s mostly invisible to customers, but it happens all the time.”
This global movement towards sustainability will continue to gain steam, and developing the best solutions is going to require buy-in from many people. Fortunately, there’s no shortage of enthusiasm to get the job done for our people and the planet.
“Trane has been a market leader for more than a hundred years, and now we have this whole new thing we have to tackle,” said DiFrancesco. “I don't think there's ever been a more exciting time to be an HVAC engineer or to work at this company.”