Remote Resolution Center

Optimize building performance with Trane's Remote Resolution Center: Critical Alarm Management, Integrated Voice Response, and Staff Supplementation for efficient management.

Trane has been at the forefront of building control solutions, consistently delivering high-performance and sustainable systems. Our latest innovation, the Remote Resolution Center (RRC) for Connected Services, further enhances our capabilities with three key services: Integrated Voice Response (IVR), Critical Alarm Management (CAM), and Staff Supplementation.

Your building is a hub of valuable data, ready to be deciphered and transformed into actionable insights. At Trane, we understand the language of buildings. The Remote Resolution Center connects you and your building to our central team of professional advisors, who strategically leverage data systems to drive operational improvements that align with your building’s purpose and your mission.

Industry-leading precision in alarm response and diagnostics

The Trane Critical Alarm Management (CAM) service delivers unparalleled efficiency in managing building alarms, ensuring rapid response and resolution. With factory-trained technicians at the helm, CAM revitalizes alarm management by performing remote diagnostics and taking action based on predefined procedures, with our team available 24/7, 365 days a year. Our industry experts at your local office will work with you to select the right alarms for your facility, recommending appropriate alarm thresholds to ensure optimal performance. This service is essential for customers with critical areas or equipment needing immediate attention and clear communication of next steps.

Features and Benefits:

Factory-trained technicians: Respond to critical alarms with expertise and precision, enhancing safety and reliability.
Remote diagnostics: Perform thorough diagnostics remotely to identify and address issues swiftly, increasing speed to resolution.
Predefined procedures: Follow established protocols to ensure consistent and effective responses, reducing the need for on-site service calls.
Case management software integration: Alarms are routed to our central team, where cases are created and prioritized, ensuring efficient alarm management.
Communication of next steps: Clear communication between the Remote Response Center (RRC), the customer, and the local office ensures transparency and clarity regarding the next steps.

Automated critical alarm notifications with Trane IVR

The Trane Integrated Voice Response (IVR) service automates phone calls and emails to customer contacts upon receipt of a critical alarm. Ideal for customers who either cannot monitor their BMS alarms 24/7 or prefer a simple phone call to alert them to take action themselves. IVR ensures critical information is communicated timely and accurately.

Features and Benefits:

Automated notifications: IVR automates phone calls and emails, ensuring critical alarms are communicated promptly, enhancing response times.
Trane Connect integration: Alarms are routed through Trane Connect to our case management software, which then calls customer contacts and logs responses, ensuring accuate information dissemination.
No human intervention required: IVR operates independently, providing reliable and consistent notifications, improving operational efficiency.

Relieving operational burden with expert support

The Trane Staff Supplementation service allows our central team to handle simple adjustments and operator-level activities, freeing up your staff to focus on more pressing issues. We understand that finding talented operators and building staff can be challenging, so allow us to take this burden on for you. This service is particularly beneficial for understaffed teams or those overwhelmed with BMS requests.

Features and Benefits:

Central team support: Our central team handles simple adjustments and operator-level activities, freeing us your facility team to focus on more critical tasks, improving overall efficiency.
Case management software: Cases are created and routed to the case management software, with technicians performing the requested operations, ensuring all tasks are handled promptly.
Communication of confirmation and next steps: Technicians provide confirmation of work performed and communicate next steps to ensure clarity and transparency, providing cost-effective support.

Trane - Building Solutions for a Better Tomorrow

For more information on how Trane's Remote Resolution Center can enhance your building management systems, please contact us.

CONTACT A TRANE EXPERT

Remote Resolution Center

Industry-leading precision in alarm response and diagnostics

Trane - Building Solutions for a Better Tomorrow