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Discover the Power of Connected Mechanical Service Agreements

Unlock the power of Connected Mechanical Service Agreements (CMSAs) and revolutionize your HVAC maintenance. With real-time monitoring, remote diagnostics, and proactive maintenance, CMSAs optimize asset performance, reduce costs, and enhance occupant comfort.

Technology has revolutionized almost every aspect of our society. Whether it is starting our cars remotely, adjusting our thermostats, preheating our stoves, monitoring our health on a smart watch, or turning off the lights with a smart device, connectivity is inescapable, and touches every area of our world.

As smart technology has become more and more accepted and integrated into our lives, so has the adoption of maintenance and service agreements to care for this connected equipment. Connected Mechanical Service Agreements (CMSAs) offer an innovative and efficient way to manage mechanical HVAC assets and have gained adoption and traction in recent years. They will revolutionize the way you care for your equipment.

CMSAs are not your ordinary service contracts. They are HVAC equipment contracts that incorporate connectivity solutions to monitor, analyze, and optimize your mechanical systems. By harnessing the power of data analytics, CMSAs enable proactive maintenance and provide deeper insights into your connected assets. In addition to added dashboards and enhanced analysis, a CMSA allows service providers to perform remote inspections, either in place of or prior to, in-person inspections, in order to be fully prepared on what tools and parts may be needed.

What makes CMSAs so exceptional? Let's take a closer look

Key Components of CMSA:

  1. Proactive Maintenance: CMSAs allow service providers to help track equipment conditions, performance trends, and usage patterns. This insight enables service providers to develop tailored maintenance strategies to maximize efficiency, extend the lifespan of assets and prevent potential breakdowns. Say goodbye to reactive repairs and unexpected downtime.
  2. Continuous Visibility: With the connected approach of a CMSA in place, service providers collect data all year round, 24/7/365. They can effectively log equipment performance around the clock, offering complete visibility and reducing the risk of undetected issues.
  3. Remote Diagnostics: Imagine technicians diagnosing equipment failures from anywhere. When assets are connected and supported by a CMSA, this becomes a reality—service providers are enabled to diagnose equipment failures or performance issues remotely, utilizing real-time data and analytics, reducing response times and optimizing maintenance efforts.
  4. Real-time Monitoring: A CMSA makes it possible to monitor the performance of equipment, help to keep operations running smoothy, and have critical alerts sent in real time. A proactive approach enables service providers to be notified of potential issues and respond promptly before they result in costly downtime.

CMSAs unlock benefits that will reshape the way you manage your mechanical assets

  1. Cost Reduction: By increasing visibility into system operation, CMSAs give better insights to the expert technicians you’ve already learned to trust. These insights help minimize unexpected repair costs, avert unnecessary downtime, and avoid emergency service calls. By performing inspections remotely ahead of a scheduled visit, technicians show up ready to solve a problem, not investigate one.
  2. Improved Asset Performance: CMSAs focus on improving the performance of mechanical systems through preventive measures, avoiding issues that can shorten the life expectancy of your equipment. Regular monitoring ensures that assets are operating at peak efficiency, enhancing productivity and help to reduce energy waste.
  3. Streamlined Service: CMSAs streamline the maintenance process by automating data collection, analysis and reporting. This allows service providers to focus their efforts on strategic tasks, resulting in improved response times, faster issue resolution and a better customer service experience overall.
  4. Enhanced Comfort and Compliance: Through continuous monitoring and remote diagnostics, CMSAs enable service providers to identify and address potential equipment issues earlier. This proactive approach ensures that your occupants are comfortable, and your operations are compliant with industry regulations.

The world is evolving, and so should your approach to managing mechanical assets. Connected Mechanical Service Agreements (CMSAs) are revolutionizing the way businesses manage and maintain mechanical assets. By incorporating technology, data analytics and remote diagnostics, CMSAs provide businesses with proactive maintenance strategies that help result in cost savings, optimized asset performance, and enhanced outcomes of building needs. As technology continues to evolve, CMSAs have become a vital and necessary approach to efficiently managing mechanical systems. 

Don’t miss out on the invaluable benefits CMSAs offer

Work with your Trane service account manager to harness the power of connectivity today.


About the Author




Andrew Disher, Commercialization Leader – Building Services

Andrew Disher is a results-driven leader in commercial HVAC, currently serving as the Commercialization Leader for Building Services in Trane Commercial HVAC North America. With a diverse background in building automation and controls, Andrew brings a wealth of expertise to his role. He is responsible for aligning Trane's innovative connected service solutions with customer needs and ensuring professional and consistent delivery. Andrew is also actively involved in the HVAC controls industry, serving on the professional advisory committee for HVAC controls at Dunwoody College of Technology. In his free time, he enjoys playing disc golf and spending time with his wife and Shetland Sheepdogs. Andrew's buoyant energy, extensive industry knowledge, and unwavering dedication make him an engaging and inspiring speaker for any event.