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This is the login for Trane® Connect™ and other Trane® commercial applications. Trane® Connect™ is our secure, cloud-based customer portal to access your building systems to remotely monitor and manage building systems, and conduct routine maintenance.
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Ascend™ Air-cooled Chiller Model ACS and ACX (80-230 Nominal Tons)
Release: 10/13/2025
Version: 2.10.0001
Ascend™ Air-cooled Chiller Model ACR (150-300 Nominal Tons)
Release: 04/25/2023
Version: 1.20.0018
Ascend™ Air-Cooled Chiller Model ACR Series C (150 to 550 Nominal Tons) & Model ACR (Above 300 Nominal Tons)
Release: 7/10/2025
Version: 2.10.0016
Legacy Firmware - Ascend™ Air-cooled Chiller Model ACR (Above 300 Nominal Tons)
*Legacy Firmware – merged into AirCooledRotary-0841 ACR Series C*
Release: 05/05/2023
Version: 1.10.0018
Agility™ Water-Cooled Chiller Model HDWA (200-500 Nominal Tons)
Release: 5/1/2025
Version: 1.40.0001
CenTraVac™ Simplex (100-2000 Nominal Tons)
Release: 10/25/2024
Version: 1.50.0002
CentraVac™ Duplex (1200-4000 Nominal Tons)
Release: 4/24/2025
Version: 1.50.0008
CGAM Air-Cooled Scroll Chiller (20-170 Nominal Tons)
Release: 6/6/2023
Version: 1.00.0001
Flex²O™ Water Cooled Scroll Unit (15-200 NominalTons)
CGWF (Water to Water Chiller Cooling Only); CXWF (Water to Water Heat Pump Chiller); CCUF (Condenser less Chiller Cooling Only);
Release: 1/29/2022
Version: 1.10.0001
Sintesis Advantage™ Air Cooled Chiller Model CGAF and CXAF (40-190 Nominal Tons) & Conquest™ Air Cooled Chiller Model CGAX and CXAX (12-50 Nominal Tons) - For EMEA Only
Release: 07/22/2025
Version: 2.10.0002
Sintesis Prime™ Air-cooled Chiller RTAF (90-600 Nominal Tons)
Release: 5/20/2025
Version: 1.60.0007
Sintesis Excellent™ High Speed magnetic bearing centrifugal Air-cooled Chiller Model GVAF (140-460 Nominal Tons)
Release: 2/14/2023
Version: 1.20.0002
Sintesis Balance™ Multi Pipe Unit Model CMAF (80-200 Nominal Tons)
Release: 08/26/2025
Version: 1.70.0001
XStream™ eXcellent High speed magnetic bearing centrifugal Water-cooled chiller. Model GVWF (115-760 Nominal Tons)
Release: 05/28/2024
Version 1.20.0001
EMEA XStream™ Water-cooled Chiller Model RTWF (95-515 Nominal Tons) EMEA City™ Water-cooled Chiller Model RTSF (50-110 Nominal Tons) EMEA and NA Water-cooled Chiller Model RTWD and RTUD (60-270 Nominal Tons)
Release: 11/27/2023
Version: 1.20.0008
Updating Firmware on a Symbio® 800 Controller
699KBBy downloading Tracer TU, you agree to the Trane Terms and Conditions – Licensed Material and Hosted Services.
Tracer® TU is the service tool for Trane’s BACnet controllers. Trane provides a no-fee license for the TU Balancing Tool.
Fee-based licenses, that may be purchased from Trane, unlock additional features. If you need a license, contact your local Trane commercial sales office for more information on which version of TU is right for you.
Tracer TU Setup 12.0.212
Version 12.0.212
Standard Graphics Package
Version 2.3.21
Standard Graphics are used by Tracer® Graphics Editor. They are no longer included in the Tracer® TU download and must be downloaded separately if you will be working with graphics.
UC800 Chiller Firmware
UC 800 Chiller Firmware is used by Tracer® TU when servicing Trane chillers with UC800 AdaptiView controllers. V1.10.382 -- Run Elevated with Defendpoint
Chiller firmware is no longer included in the Tracer® TU download
Tracer® TU Service Tool - User Guide
BAS-SVU047-EN
Tracer® TU Service Tool - User Guide [Standard Edition]
BAS-SVU048-EN
Tracer® TU Balancing Tool - User Guide
BAS-SVU049-EN
Tracer® TU Balancing Tool - Quick Start Guide
BAS-SVU024G-EN
Notice: Older versions of Trane legacy software controls products are not maintained and are not updated with the latest security or other update patches. Customer must maintain their own cybersecurity protocols.
Trane employees may download this software for their use, but are not authorized to install it on a customer site.
NOTICE: Older versions of Trane legacy software controls products are not maintained and are not updated with the latest security or other update patches. Customer must maintain their own cybersecurity protocols. For more information, click HERE.
Trane employees may download this software for their use, but are not authorized to install it on a customer site.