ComfortSite Login

Trane ComfortSite is an extranet site designed to save you time. With your secure login, you can:

  • Order Equipment, Parts, Literature and track Order Status
  • View product literature
  • Register for Training programs
  • Complete Warranty requirements online
  • Search for specific Product Information
  • Use interactive Product Support functions
  • View and print invoices through Account Track Online
  • and More
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Trane Connect

This is the login for Trane® Connect™ and other Trane® commercial applications. Trane® Connect™ is our secure, cloud-based customer portal to access your building systems to remotely monitor and manage building systems, and conduct routine maintenance.

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South Charleston Trane

Trust our local team to deliver the right solutions

South Charleston, West Virginia

888.699.6024 888.699.6024

Office Hours

Our People

The power of our people, products and experience fuels the growth of new technologies and services to create significant value for our customers.  For more than 100 years, Trane has been utilizing innovative approaches to make buildings all over the world perform better.

Our Knowledge

Turning building systems into business advantages requires extensive knowledge of HVAC applications, system design and controls - Trane system and application knowledge is second to none.  Trane is one of only a few in the industry that engineers nearly all HVAC system components - equipment, unit and system controls, and applications - to sustain a high performance building for life.  And our industry involvement allows us to extend that knowledge to advocate for improved sustainability practices and reduced energy use worldwide.

Our Promise

"A relationship built on trust that can stand the test of time."  It's a simple promise, but a powerful one.  By committing ourselves to the best interests of the customers we serve, Trane builds the trust that's necessary for enduring relationships - which is why we provide HVAC solutions for the life of a building and the people in it.  A life that has unique needs.  A life that changes over time.

Contact Us

We'll usually respond to your request within one business day. If this is an emergency, please call 888.699.6024
How would you like us to contact you? *

Local Training Classes in South Charleston


Ready for now. Resilient for tomorrow. 

As you prepare to reopen your buildings, we recognize you have a lot of questions. Indoor air quality suddenly matters more than ever. Energy efficiency and sustainability have always mattered. But improving and enhancing building performance requires experience and hands-on expertise. We turn insights and data into an action plan you can move on immediately. So you can plan to reopen your building with confidence— and make it more resilient for tomorrow.

Learn more about Ready for now.


Indoor Air Quality Assessment

An IAQ Assessment gives you better insight into your building's overall air quality.

Access the Indoor Air Quality Assessment


Energy Check Up

Use an energy check up to help pinpoint areas of inefficiency and discover opportunities to improve.  So you can prepare your building today - and even evolve if plans change tomorrow.


System Startup Services

An idle building can be tricky to ramp up again.  Avoid unwelcome surprises from your HVAC system with Trane® System Startup.

System Startup Brochure          View our System Startup Checklist


Remote Services

As a building owner or leader, there are many important factors to consider when reopening your building. With our Remote Diagnostic Services, you can ensure you’re not overlooking any problems or missing out on opportunities for improvement.

Learn more about Remote Services

Meet Our Leadership Team

Our people work together to enhance the quality and comfort of air in homes and buildings

  • Anderson_Matte.jpg

    Matte Anderson

    Interim Area General Manager

    Roanoke VA, Kingsport TN, Charleston WV

  • Payne-Ron.jpg

    Ron Payne

    Regional General Manager

    Southern Atlantic Region

  • Cummings_Larry.jpg

    Larry Cummings

    Regional Comprehensive Solutions and PACT™ Sales Leader

    Southern Atlantic Region

  • Kelley_Shawn.jpg

    Shawn Kelley

    Regional Comprehensive Solutions and PACT™ Operations Leader

    Southern Atlantic Region

  • Jessica Fedorka

    Regional Marketing Leader

    Southern Atlantic Region

  • Nellie Crawford

    Regional Training Leader

    Southern Atlantic Region