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Boston, June 12, 2014 – As the number of smart and connected electronic devices begins to surpass the planet’s population, successful companies need to understand how these products can create value in entirely new ways. An expert from Trane will demonstrate to attendees at the upcoming PTC Live Service Exchange conference, held June 16-17 in Boston, the challenges and benefits of transforming a manufacturing business for a smart, connected world. Trane is a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand.
Dane Taival, vice president of service and customer care for Trane – North America, will take part in two presentations. First, as part of the keynote address presentation by PTC president and chief executive officer, James E. Heppelmann, on why manufacturers must understand how the connected word impacts strategy and competitiveness, Taival will share his experiences to date – including the benefits and challenges – of transforming to a more connected world.
Keynote Address details:
- Title: PTC’s Vision for How Smart, Connected Products are Transforming Manufacturing
- Date: Monday, June 16, 8-10 a.m.
- Location: 3rd level ballroom, Bostom Convention and Exhibition Center
In his second presentation, Taival will discuss how Trane has evolved their service value chain and implemented smart service strategy enabling the creation of real time value for customers and sustaining a competitive advantage.
Attendees will also learn helpful strategies for service leaders in the midst of service transformation including how to:
- increase data-driven decision-making to differentiate in the marketplace
- use service lifecycle management technology and innovation to create competitive advantage; and
- analyze outcomes through real-time metrics to drive and sustain performance improvements.
Second Presentation details:
- Title: Sustaining a Competitive Advantage through Service Innovation
- Date: Tuesday, June 17, 3:30-4 p.m.
- Location: Room 211, Boston Convention and Exhibition Center
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About Dane Taival
Dane Taival, vice president of service and customer care for Trane – North America, has been with Trane for 21 years and handles asset management, high performance building services, rental services, remote services and the customer care organization. He is responsible for leading innovation-driven growth for the Trane Building Services business and creating a global customer care organization.
Prior to his current role, Taival served as vice president of service, supply and contracting for the Trane brand of Ingersoll Rand in North America. In this role he was responsible for delivering a full portfolio of building services, HVAC supplies and modernization and energy solutions to end user customers and their agents through multiple channels to market.
He earned a bachelor’s degree in mechanical engineering from the University of Minnesota and a master’s degree in business administration from the University of Wisconsin. Taival is a registered professional engineer and certified energy manager.
About the PTC® Live Service Exchange
In its second year, PTC Live Service Exchange provides service leaders from industry-leading companies the opportunity to interact with industry analysts, peers from other leading companies, and other service experts all at one conference focused on addressing the top service challenges.
Industry analysts, academics, leading manufacturers and other service experts present innovative aftermarket concepts, the latest in industry research and technology, and exclusive insights into PTC’s Service Lifecycle Management system and solution roadmaps. Each session is focused on increasing one’s organization’s revenue, profitability and customer value. The discussions will revolve around the knowledge and skills to implement process improvements and run a more effective service department.
About Ingersoll Rand and Trane
Ingersoll Rand (NYSE: IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands — including Club Car®, Ingersoll Rand®, Thermo King® and Trane® — work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilation and air conditioning systems, building and contracting services, parts support and advanced control. Ingersoll Rand is a global business committed to a world of sustainable progress and enduring results. For more information, visit ingersollrand.com or trane.com.