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San Diego, June 19, 2014 – A global operation requires multiple partners worldwide, and successful businesses know it is important that partners participate in aftermarket customer success. An expert from Trane will participate in a panel at Interlog 2014, at the Rancho Bernardo Inn, held June 23-25-in San Diego, to discuss how to bring trusted partners under an organizational umbrella as part of a company’s support system. Trane is a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand.
Dane Taival, vice president of service and customer care for Trane – North America, will participate in a panel discussion about the importance of allowing partners to participate in aftermarket customer success by creating a mindshare that moves a partner from a supplier mentality to a partner mentality. The panel will look at ways trusted partners can be brought under an organizational umbrella and will touch on internal practices and philosophies on motivating partners to help make them more efficient.
Panel Title: Coordinating and Collaborating with Partners to Deliver Excellent Service to the End Customer
Date: Wednesday, June 25, 9:55 – 10:35 a.m.
Location: Aragon 2, Rancho Bernardo Inn, San Diego
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About Interlog 2014
Interlog 2014 is being held June 23-25 in San Diego. Interlog, now in its 14 year, is an aftermarket supply chain conference which brings together logistics and aftermarket service executives from the discrete manufacturing industry including consumer electronics, medical devices, automotive and aerospace to discuss after sales strategies and processes. It is the only cross-industry event that focuses on the post sales service lifecycle, covering spare parts management, reverse logistics, and the most relevant topics challenging service delivery operations.
About Dane Taival
Dane Taival, vice president of service and customer care for Trane – North America, has been with Trane for 21 years and handles asset management, high performance building services, rental services, remote services and the customer care organization. He is responsible for leading innovation-driven growth for the Trane Building Services business and creating a global customer care organization.
Prior to his current role, Taival served as vice president of service, supply and contracting for the Trane brand of Ingersoll Rand in North America. In this role he was responsible for delivering a full portfolio of building services, heating, ventilation and air conditioning supplies and modernization and energy solutions to end user customers and their agents through multiple channels to market.
Taival earned a bachelor’s degree in mechanical engineering from the University of Minnesota and a master’s degree in business administration from the University of Wisconsin. He is a registered professional engineer and certified energy manager.
About Ingersoll Rand and Trane
Ingersoll Rand (NYSE: IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands — including Club Car®, Ingersoll Rand®, Thermo King® and Trane® — work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilation and air conditioning systems, building and contracting services, parts support and advanced control. Ingersoll Rand is a global business committed to a world of sustainable progress and enduring results. For more information, visit ingersollrand.com or trane.com.