Customer Stories

Crosstown Concourse - Part 2

Project Highlights

Location: Memphis, Tennessee

Industry: Commercial Real Estate

Products Used: Chillers, Energy Management & Controls,

Services Used: Energy Analysis & Monitoring,

Climate: Dry & Hot

Topic: Sustainability, Efficiency, Cost-Saving,



The Crosstown Development Team wanted its abandoned building to serve as a catalyst for growth in the arts, education and healthcare in an under-served area of Memphis. This team knew that creating a financially and environmentally sustainable “vertical urban village” would play a key role in revitalizing the neighborhood. They established a series of strategic goals to increase value for property owners, including: lowering operational costs, promoting sustainability, and maximizing asset potential. The group sought the resources of a strategic partner to align with them in building this community.

“If Crosstown Concourse influences other investments in the neighborhood, becomes an economic catalyst for growth, and helps to eliminate area blight, that’s when we’ll know the project was a success.“ - Dan Chancey, Commercial Advisors, BOMA Fellow


The Crosstown Development Team and Commercial Advisors, the property management firm for the project, selected Trane as their sustainability, systems and building controls partner based on a successful long-term relationship coupled with Trane’s innovative thinking, real estate industry knowledge, and commitment to the project’s success. Since the 90-year-old building’s existing systems were not built for the forthcoming business, residential, education or retail establishments – Trane led a cohesive effort to address system design. They hosted a gathering at their La Crosse, Wisconsin, production facility where the team’s developers, engineers, and property managers worked with Trane to identify the most efficient holistic design. Witnessing the facilities testing capabilities on the Trane® CenTraVac™ centrifugal chiller helped build confidence in systems selection.

“We chose Trane as a partner on this project based on many years of experience showing us that our expectations would be fulfilled.” - Dan Chancey, Commercial Advisors, BOMA Fellow

High–efficiency Trane solutions, Trane Tracer® Ensemble™ cloud-based building management system, and energy meters were installed and used to optimize daily operations, track and bill tenant energy use, troubleshoot issues, establish scheduling and make setpoint changes. The system also enables the use of Trane Intelligent Services to use data to uncover opportunities and provide recommendations to optimize equipment performance, reduce operational costs and reduce carbon emissions.


  • Trane helped the development team reduce upfront capital costs by over $250,000
  • Building occupancy increased to 98 percent (2020) while energy costs and carbon emissions – driven by advanced real-time analytics by Trane engineers - reduced 3 percent year-over-year since the building’s 2017 re-opening
  • On track to save $760,000 in annual utility costs and 8,400 tons of carbon emissions/year compared to LEED baseline
  • Earned Energy Star certification with a score of 89
  • Largest and oldest LEED Platinum Adaptive Reuse Building on the planet (2017)
  • LEED The property became the largest and oldest LEED Platinum Adaptive Reuse Building on the planet (2017)
  • Development Team received the Trane Energy Efficiency Leader Award (2018)


Building Owner: Crosstown Concourse
Property Management: Commercial Advisors
Architect: LRK
General Contractor: Grinder Taber Grinder
Design Engineer: OGCB