How Trane is Responding to COVID-19
As the world works to contain the spread of the coronavirus
COVID-19, our team at Trane is adapting to this rapidly evolving
situation, implementing safety measures, and taking care of each
other, our partners and our customers. We have implemented steps in an
effort to protect our Trane team, our customers and the people who
work, play and heal in the facilities where we provide services and
Our Critical Products and Infrastructure Services
Our business is largely categorized as “critical” by the U.S.
Department of Homeland Security. We heat, cool, ventilate and service
essential spaces like homes, hospitals, pharmacies, nursing homes,
supermarkets, emergency services, data centers, construction and much
more. These functions are essential for the health and safety of our
global community, especially in this time of national emergency.
Our team is working hard to support the infrastructure that people
around the world rely upon. Trane is very much open and operating –
and the people who build and service our products are working in our
manufacturing plants and at our customer sites. We will not compromise
their health and safety, and are following all guidelines from the
World Health Organization (WHO), the U.S. Centers for Disease Control
and Prevention (CDC) and country health departments.
We are doing all we can to make sure we continue our critical work,
while safeguarding the health and safety of our employees and our customers.
- Business critical local visits to our customer sites by
account managers or technicians are continuing, in line with our
safety protocols as well as yours. We are also leveraging virtual
and remote service capabilities as needed.
- As needed, we
will temporarily close certain sales offices per state and city
requirements, but continue to operate and serve customers remotely,
as well as continue on-site work as permitted.
- To inhibit
the spread of the virus, we have prohibited all travel to and from
high-risk areas outlined by the CDC, and have restricted all other
non-essential travel. Where possible, we have asked our team members
to hold customer and partner meetings virtually. Any employee who
can work from home is encouraged to do so.
- We require that
all employees not working from home perform daily health
self-assessments before coming to work. Anyone who has traveled to a
high-risk area, has had suspected contact with a person who is
infected or is symptomatic is asked to stay home and self-quarantine
for 14 days before returning to company or customer sites.
- Like many companies, we have implemented new visitor policies at
all of our locations, prohibiting visits from people who have
traveled to high-risk areas or those exhibiting acute respiratory
- We are implementing additional safety measures at
all facilities in line with guidelines from the World Health
Organization (WHO), the U.S. Centers for Disease Control and
Prevention (CDC) and country health departments, including enhanced
cleaning procedures and screenings, personal protective equipment
usage and guidance, and communications on hand washing and other
- We have flexible work arrangements in
place for employees who can work from home, country-specific
benefits for employees on leave for quarantine or illness, U.S.
access to back-up child and eldercare assistance, and a Helping Hand
Fund, which assists employees around the world dealing with
unexpected financial hardships.
We’re Here to Help
The situation continues to evolve quickly, and we remain committed
to supporting our people, our customers and partners during this
unprecedented time. We are prepared to lead our customers through the
ever-changing circumstances as it relates to their facilities and
The best way to stay in contact with
Trane is through your local account manager, who can discuss your
specific situation. In addition to new and existing projects or
services, please reach out to us in any of the following categories as needed:
- How to operate facilities more efficiently with vacant
- Available options for remote service and monitoring to
avoid additional bodies in a building
- Answers to questions
about air quality and ventilation solutions
- Temporary and
rental solutions for new or expanded healthcare operations
We will keep you informed as the situation evolves.
Thank you for your continued trust in Trane.