Real-Life Connected Service Success Stories

Connected Mechanical Service supports completing maintenance at the right time, not just at a scheduled time, by helping to successfully detect and mitigate issues in Commercial HVAC equipment and improving its performance.

These two real-life mechanical oversight situations highlight the CenTraVac® Chiller and IntelliPak® units.

Customer Win with Connected Mechanical Service: High School Building

The Equipment

Trane CenTraVac® Chiller and a competitor's controls

The Challenge

The high school's chiller operation was not optimal.

The Solution

During a mechanical inspection, we were able to demonstrate the benefits of Connected Mechanical Service with the Digital Inspection Toolbox and the value Trane can provide. Using these tools, our experts proved to the high school maintenance staff that the controls strategy in place was affecting the chiller operation at their site.

The Results

During the contract renewal period, Connected Mechanical Service was added to all of the high school’s service agreements with Trane U.S. Inc. to achieve a high-efficiency HVAC strategy.

Customer Win with Connected Mechanical Service: Commercial Building Customer

The Equipment

Trane IntelliPak® Rooftop Unit

The Challenge

The customer’s building was not reaching the set temperature for interior cooling. The supply air temperature was unstable during the IntelliPak's operation. Even in high-load conditions (outside air above 90 degrees), only one stage of cooling was cycling, which is a possible indicator of an airflow issue.

The Solution

The Trane technician recommended increasing the airflow at Variable Air Volume (VAV) boxes to help allow more airflow through the IntelliPak’s evaporator coil for better evaporator operation. The VAV boxes are an important part of the HVAC system as they help to regulate the temperature in large rooms in commercial buildings by utilizing dampers, controllers and heat sources.

The Results

Connected Mechanical Service was part of the IntelliPak service agreement. A Trane technician was able to show in a report the value of the issue detection and rapid diagnosis to a solution.

In summary, the Connected Mechanical Service Agreement allows technicians to remedy issues by evaluating the equipment's dataset. By acting when it is necessary and not waiting for a scheduled maintenance visit, we can lower the customer's costs and increase performance.

Contact your local Trane expert today to learn how a Connected Mechanical Service Agreement can work for you.