ComfortSite Login

Trane ComfortSite is an extranet site designed to save you time. With your secure login, you can:

  • Order Equipment, Parts, Literature and track Order Status
  • View product literature
  • Register for Training programs
  • Complete Warranty requirements online
  • Search for specific Product Information
  • Use interactive Product Support functions
  • View and print invoices through Account Track Online
  • and More
Log In

Trane Connect

This is the login for Trane® Connect™ and other Trane® commercial applications. Trane® Connect™ is our secure, cloud-based customer portal to access your building systems to remotely monitor and manage building systems, and conduct routine maintenance.

Log In

Trane Supply Equipment & Parts Warranty

Products purchased in North America from Trane Global Parts or Trane HVAC Supply have the warranties stated below with respect to the specific Product type.

Equipment (defined as Products that are not components of other items) Equipment used or installed in a commercial application (For purposes of the limited warranty, “commercial application” shall mean any application other than for personal, family or household purposes)

Limited Warranty

Company warrants the Equipment manufactured by Company for a period of the lesser of 12 months from initial start-up or 18 months from date of shipment, whichever is less, against failure due to defects in material and manufacture and that it has the capacities and ratings set forth in Company's catalogs and bulletins ("Warranty"). Equipment manufactured by Company that includes required start-up and sold in North America will not be warranted by Company unless Company performs the Equipment startup. Exclusions from this Warranty include damage or failure arising from: wear and tear; corrosion, erosion, deterioration; modifications made by others to the Equipment; repairs or alterations by a party other than Company that adversely affects the stability or reliability of the Equipment; vandalism; neglect; accident; adverse weather or environmental conditions; abuse or improper use; improper installation; commissioning by a party other than Company; unusual physical or electrical or mechanical stress; operation with any accessory, equipment or part not specifically approved by Company; refrigerant not supplied by Company; and/or lack of proper maintenance as recommended by Company. Company shall not be obligated to pay for the cost of lost refrigerant or lost product. Company's obligations and liabilities under this Warranty are limited to furnishing replacement equipment or parts, at its option, FCA (Incoterms 2000) factory or warehouse (f.o.b. factory or warehouse for US domestic purposes) at Company-designated shipping point, freight-allowed to Company's warranty agent's stock location, for all non-conforming Company-manufactured Equipment (which have been returned by Customer to Company. Returns must have prior written approval by Company and are subject to restocking charge where applicable. Equipment, material and/or parts that are not manufactured by Company are not warranted by Company and have such warranties as may be extended by the respective manufacturer. COMPANY MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, REGARDING PREVENTION OF MOLD/MOULD, FUNGUS, BACTERIA, MICROBIAL GROWTH, OR ANY OTHER CONTAMINATES. No warranty liability whatsoever shall attach to Company until Customer’s complete order has been paid for in full and Company's liability under this Warranty shall be limited to the purchase price of the Equipment shown to be defective. Additional warranty protection is available on an extra-cost basis and must be in writing and agreed to by an authorized signatory of the Company. Additional terms and conditions of warranty coverage are applicable for refrigeration equipment. EXCEPT FOR COMPANY’S WARRANTY EXPRESSLY SET FORTH HEREIN, COMPANY DOES NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, ANY WARRANTIES, EXPRESS OR IMPLIED CONCERNING ITS PRODUCTS, EQUIPMENT OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF DESIGN, MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, OR OTHERS THAT ARE ALLEGED TO ARISE FROM COURSE OF DEALING OR TRADE.

Equipment used or installed in a residential application (For purposes of the limited warranty, “residential application” shall mean for personal, family or household purposes)

Limited warranty for Trane brand: http://www.trane.com/residential/for-owners/warranties

Limited warranty for American Standard Heating & Air Conditioning brand: http://www.americanstandardair.com/owner-support/warranty-and-registration.html

Replacement Parts

Trane Replacement Parts Standard Limited Warranty .

Trane U.S. Inc. (the “Company”) warrants for a period of one year from date of shipment (for in store items, from the date of purchase) that the Products covered by an order are free from defects in material and workmanship under normal use and maintenance in the United States and Canada; provided, however, that Products that have a Company part number ending with a “!” (exclamation mark) are not warranted by the Company and have such warranties as may be extended by the respective manufacturer. Warranty claims must be submitted within 30 days of failure; claims made after the 30 days may not be honored. The following Products are not warranted by Company: consumables; Product to be used as a replacement for a part under Company warranty; Product marked “as is” or “final sale,” or other Product referenced as obsolete, slow-moving, or clearance. The Company’s obligations and liabilities under this warranty are limited to furnishing f.o.b. factory or warehouse at Company designated shipping point, freight allowed to the Company’s warranty agent’s stock location (or port of export for shipments outside the conterminous United States) replacements parts for all products not conforming to this warranty and which have been returned to the manufacturer. Exclusions from this limited warranty include damage or failure arising from: wear and tear; corrosion, erosion, deterioration; modifications; abuse or improper use; improper installation; operation with any accessory, equipment or part not specifically approved by Company; and lack of proper maintenance. In no event shall the Company be obligated to pay for the cost of lost refrigerant. No liability whatever shall attach to the Company until said products have been paid for and then the liability shall be limited to the purchase price of the products shown to be defective. Any further warranty must be in writing, signed by an officer of the Company. No action arising out of any claimed breach of this limited warranty may be brought by a purchaser more than one (1) year after the cause of action has arisen.

Warranty Disclaimer
The above warranties are given in lieu of all other warranties, express or implied, including the implied warranty of merchantability, any implied warranty of fitness for a particular purpose and any implied warranties otherwise arising from course of dealing or trade.

Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING WITHOUT LIMITATION REFRIGERANT LOSS, PRODUCT LOSS, LOST REVENUE OR PROFITS), OR PUNITIVE DAMAGES WHETHER CLAIMED UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY OF FACTS. In no event will Company’s liability in connection with the provision of products or otherwise under the order exceed the amount paid to Company by the purchaser for the order.

Some states do not allow limitations on how long an implied limited warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Rental

Products provided for rental and any installation labor are not warranted. Customer may return the Product and exchange it for like Product. Upon customer’s notice to Company, Company shall provide emergency repair service that may be necessary in accordance with local time and material rates then prevailing. However, any repairs or replacements required in Company’s judgment to make the equipment operate properly due to a defect in the rental Product provided by Company shall be at Company’s expense.

Tools

Tools sold have the same limited warranty as the Trane Replacement Parts Standard Limited Warranty.

Sale of Product from rental inventory

Product sold from Company’s rental inventory is not warranted