Trane and American Standard Elevate Dealer Experience by Integrating with Multiple Field Service Management Partners
April 16, 2021
Committed to driving operational efficiency, Trane and American Standard partner with multiple FSM partners to serve different dealer types
Davidson, N.C., Feb. 16, 2021 – Trane and American Standard Heating and Air Conditioning, leading global providers of indoor comfort solutions and services, are on a mission to help dealers streamline their business by driving operational efficiencies, improving communications and enhancing the homeowner experience by collaborating with some of the top Field Service Management providers that are a part of their elite dealer programs.
The integrations with the first five field service management integrations will more closely link and drive efficiencies between the manufacturer and Trane and American Standard dealers.
“One of the most critical investments our dealers are making in their future is on field service management software. This enables them to run their entire business on one software platform — from when they acquire a new customer all the way to when that customer is in need of service. Our Trane and American Standard dealers asked us to partner with them in accelerating their business growth through FSMs; we listened, and we are delivering,” said Katherine Shin, VP of Customer Experience.
Integrations will enable dealers to boost revenue while streamlining their processes for increased efficiencies. Trane and American Standard will deliver solutions for integrated lead management, product, inventory and pricing information, and procurement automation.
“HVAC dealers are faced with rapidly evolving consumer expectations, yet no two dealers are alike. Dealers need powerful tools to serve consumer expectations while making their businesses efficient. We are integrating with industry leading FSM partners, to help dealers serve ever-evolving consumer expectations while, at the same time, driving their productivity,” said Jason Bingham, Vice President & President Residential HVAC & Supply.
Additional FSM integrations are in progress and increased functionality will be rolled out in phases in the future.
About American Standard
American Standard Heating and Air Conditioning offers a broad portfolio of energy-efficient heating, ventilating and air conditioning systems, parts support and advanced controls for residential and light commercial applications to help families feel more comfortable and breathe easier in their homes. For more information, visit www.americanstandardair.com.