THERMOSTAT

Troubleshooting Guide

If you are experiencing an issue with your Trane system, our guide can help answer your questions. Check out these common troubles and possible solutions.

Thermostat Controls Troubleshooting

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Why won't my digital thermostat turn on my HVAC unit?

Your thermostat may not be set properly. Check to see if your thermostat is properly programmed to heat or cool your home depending on the season. Make adjustments where necessary. You can also try resetting the thermostat by turning it on and off.

Why won't my digital thermostat stay set to the correct temperature?

Sometimes thermostats are programmed to different temperatures during different times of the day. Program your thermostat within a comfortable range for each individual day of the week. If you need help doing this, consult your owner’s manual or contact your local Trane Comfort Specialist™.

Why won't my digital thermostat connect to the Internet?

It might be a problem with your wireless router and modem. Reset the wireless connection and refer to your Trane owner’s manual. If this doesn’t work, try resetting your modem. Contact your Internet service provider if the problem persists as it could be an issue with your Internet connection.

Why won't my Nexia™ Thermostat connect to Internet?

You may need to go through the process of connecting your ComfortLink™ II thermostat to the wireless network. This can be a lengthy process, so consult your owner’s guide for detailed instructions or get help from a Trane Comfort Specialist™. It may also be an issue with your Internet service provider. Contact your Internet service provider to make sure your wireless internet is working properly.

Why won’t my Nexia™ Home Intelligence thermostat work, even though it’s connected to Internet?

While the most common Nexia™ Home Intelligence issues tend to be connectivity, there might be other issues you have concerns about. Consult your owner’s guide for details about Nexia's Internet enabled thermostats and Z-Wave thermostats or get help from a Trane Comfort Specialist™.