Warranty and Registration

Yes! If you experience any trouble with our online system, call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Yes! In many cases, dealers register products on behalf of their customers following installation. After your dealer registers your product, they should provide you with a printout of your warranty certificate. Never assume your dealer is registering your product and always talk with them about registration requirements, especially because Registered Limited Warranty is only available to products registered within 60 days of installation.

If you don’t register your product, your product will be automatically included in Base Limited Warranty. This type of warranty covers the cost of part replacement, so long as the part failed due to manufacturer defect. Base Limited Warranty typically lasts five years, but varies by product purchased.

The main difference is the amount of time each warranty lasts. Base Limited Warranty typically covers part replacement costs for five years, while Registered Limited Warranty typically covers part replacement costs for 10 years. Both warranties only cover parts that fail due to manufacturer defect and both are included at no cost to you. If you want your product to carry a Registered Limited Warranty, you must register it within 60 days of installation. If you register your product after 60 days of installation, it will automatically be included in Base Limited Warranty.

To ensure your product has the longer Registered Limited Warranty option, make sure you or your dealer registers your product within 60 days of product installation.

You can find your serial number on the product itself or listed on your invoice. You can also contact our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Make sure you’ve entered your serial number correctly. If you’re trying to register a new ductless system, enter the serial number followed by a “-” and then the model number (example: 5001234T-MSZ-GE25VA-E1).

Yes! You can use your model number to register products like accessories and thermostats. Our online system will prompt you for the information it needs to successfully register your products that do not have serial numbers.

If you decide to register your warranty, you’ll need to register all new product parts of your HVAC system individually. The first step in our online registration system lets you add multiple products. Your invoice will include a list of all your new system components and the serial numbers you need. If you require assistance, feel free to call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com.

First, you or your dealer will need to register your product for free on the Trane site, enrolling it in either Base Limited Warranty or Registered Limited Warranty depending on when your product was installed. Then, contact your local dealer to purchase an Optional Extended Warranty for further coverage on your product.

Unfortunately, no. You’ll need to complete your registration policy in one sitting. To make the process easier and faster, make sure you have everything you need for registration including:

• Your first and last name
• Your home address and phone number
• The address where your unit was installed (this can be the same as your home address)
• Your dealer’s name
• The serial number(s) of the product(s) installed at your address
• The date the unit(s) were installed

Yes! If you experience any trouble with our online system, call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

No, you don’t! When you search for one product, your final warranty report will also include any other products that were registered at the same time. You’ll need to start a separate search to find products that weren’t registered at the same time.

We prompt you to enter your last name and unit serial number to help protect your privacy. If you don’t want to enter your last name, you can still search for a specific unit’s limited warranty by only entering the serial number. However, if you want to receive a full warranty certificate, you’ll have to enter your last name.

This varies on a product-by-product basis. To check your specific coverage, visit the Warranty Lookup page, and enter your unit serial number. If you need assistance, call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com to learn about your specific warranty.

Your full limited warranty certificate includes the customer’s name, address, and phone number, along with dealer information. If your dealer registered your product, they should have provided you with a printout of your warranty certificate. If you registered your product, or misplace the certificate, follow these steps to download a copy of your certificate.

• Go to the Warranty Lookup page
• Enter your last name* and the serial number associated with your product
• Select “search” to access your certificate.

*We require you to enter your last name along with your serial number to help protect your privacy. If you enter the product serial number without the last name, you’ll only see warranty information for that particular product. Your last name is required if you want to see the certificate, which includes your name, address, and other personal information.

Try entering a different serial number from a different registered product. If you’re still experiencing issues call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Yes. By providing your product serial number and your last name, you’ll be able to access your full warranty policy.

Parts that break for any reason other than manufacturer defect are not covered under any warranty. The cost of labor isn’t covered under Base Limited Warranty or Registered Limited Warranty, but is covered under select Optional Extended Warranty plans.

Limited warranties are attached to a specific serial number and do not “travel” with the homeowner. If you sell your home, you cannot transfer your warranty to your new residence.

Transferring your limited warranty to the new homeowner maintains the original limited warranty period. This means the new homeowner gets the benefit of the remaining term of the unit’s original limited warranty. For example, let’s say your gas furnace comes with a 20-year limited warranty. After five years, you decide to sell your home and transfer your warranty to the new buyer. That new buyer inherits the 15 years left on the furnace’s limited warranty. It’s good for them, but also advantageous for you if you’re planning to sell your home and want to attract buyers.

Contact our Warranty Specialists at 1-855-260-2975. They’ll provide the information you need to complete your transfer and answer any of your questions.

Yes. You’ll have 90 days after selling your home to transfer your Registered Limited Warranty to the new homeowner.

Any remaining portion of the Base Limited Warranty will be automatically available to the new homeowner if Registered Limited Warranty is not transferred within 90 days of the sale of the home.

The warranty transfer fee is a one-time $99 fee you have to pay to transfer a Registered Limited Warranty. You can only pay the fee by credit card. Base Limited Warranties stay with the product, so they don’t need to be transferred between homeowners. Therefore, a transfer fee is not required. Optional Extended Warranties are transferred via outside parties and are not subject to the transfer fee.