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Diagnostics:

What It Is and How To Enroll

Diagnostics is a simple and convenient way to help make sure your home comfort systems are running smoothly. Diagnostics allows you to send data from your HVAC system to your preferred HVAC dealer in the industry, so they can remotely access real-time information about your HVAC system to diagnose, fix and even prevent system issues.

With Trane Diagnostics, you can program your Trane Home-enabled smart thermostat to send data directly to your dealer, providing you with the peace of mind and reassurance that your HVAC systems are working to the best of their ability.

So, what is Diagnostics? What will the dealer see?

Diagnostics gives your dealer a peek into the overall operation of your system. There are two key concepts related to Diagnostics:

Once you enroll in Diagnostics, your dealer can only see your enrolled system’s performance data. They won’t be able to see information from any other device in your home, even the ones connected to the Trane Home app. Your system’s data is completely encrypted, secured, and limited to the home you choose to link with Diagnostics.

What the dealer can see on your enrolled device includes temperature and humidity statistics, the thermostat’s temperature history, and your system’s temperature scheduling program if you have one. Your dealer will also receive system alerts that cover anything from routine maintenance reminders to system malfunctions.

Remote Diagnostics:

Allows your dealer to see basic data from your HVAC system. You only need to enroll one time, and your dealer will have access to data indefinitely, until you choose to opt out.

Remote Access:

Allows your dealer to tap into your Trane smart thermostat remotely to troubleshoot or fix a problem. This is separate from remote Diagnostics, and every time a dealer wants remote access, you’ll need to approve or deny it. Remote access ends once the dealer has completed the job.

How to enroll in remote Diagnostics

You can easily activate Diagnostics from the Trane Home app or webpage. When you purchase a Trane system, you’ll be taken to the Diagnostics page as part of set-up. The box or switch to enroll in Diagnostics should be automatically checked when you visit the page, but it won’t be activated until you save the setting. Here’s how to do it:

What are the benefits of HVAC diagnostics?

Diagnostics can get you back to comfort faster when there’s a problem. Here are some other perks.

Peace of mind for homeowners

Giving your dealer access to your system’s Diagnostics can lessen your worry about how your system is really performing. Your dealer will have better insight to what’s happening on the inside, so you don’t have to.

Catch potential problems early

Your HVAC dealer can catch potential issues and fix them quickly before they turn into larger problems. This keeps your system in peak performance condition, which can grow its lifespan.

Save time and money

When the dealer can diagnose a problem in advance, it speeds up the repair or replacement process, because they’ll come to the service call with all the necessary supplies and parts. Plus, the dealer won’t need to spend extra time figuring out the problem, which could save you money on the labor costs.

Contactless service

If you choose to grant remote access, your dealer can fix select issues with your system without ever entering your home. This saves you the time and trouble of scheduling an appointment and waiting for your dealer to arrive in person.

Remote fixes

If you grant remote access when there’s a problem, the dealer can fix some issues remotely. For example, dealers can remotely help with thermostat-scheduling issues. If you’ve accidentally set your system’s heating and cooling functions to compete with each other, the dealer can see that and work with you to figure out a better temperature solution.

Dealers can also work on configuration issues remotely if part of your system was set up incorrectly during installation. This means, if your home has something like a wireless sensor that’s supposed to control the temperature but doesn’t have that capability, the dealer could reprogram it remotely.

When remote visits aren’t possible

There are times when a dealer still needs to enter your home to resolve an issue. For instance, if a part of your system malfunctions, your thermostat isn’t responding, or your system starts making strange noises, your dealer will need to look at your system in person.

But, Diagnostics can still help speed up the process because the dealer will already have the information they need when they arrive at your home. Chances are, they’ve already pinpointed the issue and can use that as a starting point, which will still save you time, money and stress, making Diagnostics a win in any situation.

Contact a local dealer

Dealers can answer questions, help you find the right products for your home, and repair your system.

We’re here to help

Connect with our Customer Care team about your products, warranties, and dealer concerns.

Available Monday – Friday from 8am to 6pm CST

1-800-945-5884

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