New offering connects dealers with real-time HVAC system performance intelligence for greater customer and system service
Davidson, N.C., June 16, 2015 – Trane, the leading global provider of indoor comfort systems and services and a brand of Ingersoll Rand (NYSE:IR), announced a new addition to its residential heating, ventilation and air conditioning (HVAC) offerings: Nexia™ Diagnostics, a remote HVAC system monitoring capability, which can help prevent minor issues from turning into major repairs.
Nexia Diagnostics is the latest technology from Trane partner Nexia™ Home Intelligence, the pioneering home automation system that gives homeowners a better way to control their smart home devices from an all-in-one app. The diagnostic features work in conjunction with Trane’s Wi-Fi-enabled thermostats to send real-time HVAC system performance data to installing dealers for the highest level of service.
How it Works
The diagnostic features are free for Trane dealers and their customers. Homeowners start with a compatible Trane thermostat and a free Nexia account and then opt in to the diagnostics to allow their local HVAC dealer access to performance data from their heating and cooling system.
Once a homeowner opts in, the local dealer can access a website showing real-time intelligence about how the customer’s system is performing. System alerts, from routine maintenance needs to system malfunctions, are automatically sent to the dealer, who can then proactively notify customers and address the issue immediately. This unprecedented access to system performance data and alerts helps ensure the dealer sends the right technician with the right parts. Some issues may even be resolved remotely, eliminating the need for an on-site service call altogether.
“Nexia Diagnostics is a win for both customers and dealers,” said Karl Mutchnik, controls portfolio manager, Trane Residential. “For dealers, we are helping to maximize effectiveness and efficiencies, as it will reduce nuisance truck-rolls and time to complete a service call. For homeowners, we are providing an even higher level of comfort, support and peace of mind.”
More information available via www.nexiahome.com/diagnostics/ or your local Trane dealer.
About Ingersoll Rand
Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King® and Trane®—work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a $13 billion global business committed to a world of sustainable progress and enduring results.
Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced control. For more information, visit www.ingersollrand.com or www.trane.com.