Award honors Trane with eighth “A,A award” for quality and service
Davidson, N.C., Aug. 28, 2017 – David Weekley Homes, the nation’s largest privately-held home builder, honored Trane, a leading global provider of indoor comfort systems and services and a brand of Ingersoll Rand, with its “A,A” Partner of Choice Award for excellence in both quality and service for the eighth time for 2016 performance.
Fewer than 9 percent of 200 suppliers doing business with David Weekley Homes received the highly sought after “A,A Partners of Choice” award for both quality and service excellence for 2016 performance.
“We are especially pleased to receive this recognition because of the positive product quality and service transactions it represents” said Mark Wagner, vice president of sales for Trane. “Our teams strive to deliver reliable quality and service day in and day out for our valued customers and their homeowners as a reflection of our brand promise and the commitment of our employees.”
David Weekley Homes awards the coveted “A,A Partners of Choice” to its trading partners receiving the highest marks through participation in Weekley’s world-class supplier evaluation platform. This platform challenges David Weekley Homes and its suppliers to achieve excellence through a rigorous continuous improvement process, the heart of which is the “National Trading Partner Survey.”
“Brands have to successfully manage thousands of transactions throughout the year from manufacturing through installation and billing in order to achieve high rankings in our evaluation process,” said Bill Justus, vice president of Supply Chain Services for David Weekley Homes “The length and breadth of our process means you can’t talk your way to good scores. Through their actions, our friends at Trane have once again proven themselves to be world-class in delivering quality and service to our company.”
Surveys are completed by over 1,000 David Weekley staff members at all levels regarding their interactions with the organizations being assessed. The home builder distinguishes its survey process by holding manufacturers accountable for the performance of the entire supply channel from product production through delivery and even installation. Additionally, the survey seeks input from all roles within the quality and delivery channels at David Weekley Homes.
The survey requires engagement and a commitment to improve from those participating. Organizations which receiving ratings of under 8 on a 10 point scale (with 10 being the highest possible score) are directed to contact the specific rater to discuss the reasons and determine corrective action plans involving both parties.
During 2016, Trane received a score of 9.69 for quality and 9.69 for service. (Trane received the A,A award in 2005-2008, 2011, 2012, 2015 and 2016). Trane received the single A award in service in 2013.