non-descriptive image
Back to Owner's Support

Protect Your Investment

Warranty & Registration

If something goes wrong with your system, our warranty ensures that your covered parts will be replaced at no cost to you. Register your products for access to one of the strongest limited warranties on parts available.
clipboard icon

Register your new product

You will need:
  • Product serial number
  • Installation date
  • Dealer name
Register
icon paper magnifying glass

Look up an existing warranty

You will need:
  • Product serial number
Search
Find your serial number
Have warranty questions? Find answers here.

Types of warranties

Your Trane system automatically comes with the longest Limited Warranty that’s available for your unit. Learn more about our top-of-the-line warranties and how they can best protect your system.

Successful Trane purchase

Limited Warranty

Every Trane residential unit comes with a Limited Warranty. It covers parts that break because of manufacturer defect, but does not cover the cost of labor. The Limited Warranty can range from a year to a lifetime, depending on the product.

View limited warranty details
Trane dealer describing products

Optional Extended Warranty

The Optional Extended Warranty is a warranty you’re able to purchase to cover the cost of your parts and labor. Contact your dealer to learn what options are available to you.

Contact your local Trane dealer

Is Your Warranty Eligible for Transfer?

If you’re preparing to sell your home, you may be able to transfer your warranty to a new homeowner, which could make your home a lot more attractive to potential buyers. Just know that whether your warranty can be transferred or not depends on when you registered it.

Registered before Aug. 1, 2011 Not Transferable

The warranty transfer option became available to Trane owners on Aug. 1, 2011. That meant any warranty registered on or after that date was eligible for transfer. Because these warranties were registered before that date, they can’t be transferred.

Registered from Aug. 1, 2011 to Dec. 31, 2020 Transferable

These warranties can be transferred because they were registered on or after Aug. 1, 2011 - the date when Trane warranties became eligible for transfer. If you're interested in transferring your warranty, you have to do it within 90 days of selling your home. Call our Warranty Registration Center at 1-855-260-2975 to get started.

Registered on or after Jan. 1, 2021 Not Transferable

The warranty transfer option ended on Dec. 31, 2020. Because these warranties were registered after that date, they aren't eligible for transfer. As of Jan. 1, 2021, Trane owners are no longer required to register their warranties.

Call our Warranty Registration Center at 1-855-260-2975 if you’re ready to start your transfer or have any questions.

How the Claims Process Works

A claim is the best way to let us know that a covered part of your system needs attention. Here’s how the process works.
First, you'll contact your local Trane dealer and notify them of the issue.
Your dealer will diagnose the problem and then contact a parts supplier if your equipment requires a replacement part.
Your dealer then submits your claim through the parts supplier, which provides the component you need.
Your dealer replaces the part. With a Limited Warranty, you’re only responsible for the cost of labor and shipping.

Seasonal Maintenance

Schedule regular maintenance appointments to satisfy the conditions of your warranty. Failing to maintain your system properly could mean voiding the terms of your warranty, which puts your equipment at risk if anything breaks.

a snowflake and thermostat

Cooling

Cooling

Service your air conditioner in late winter or early spring, before hot weather settles in.

a snowflake and thermostat

Heating

Heating

Service your furnace in late summer or early fall, before heating season begins.

More Maintenance Tips

Frequently Asked Questions

Get answers to some of the most common questions about warranties. If you can't find what you're looking for here, get in touch with a local Trane dealer.

Warranty Search

Can I look up my warranty by phone?

+
Yes. If you have any difficulties with our online system, call our Warranty Registration Center at 1-855-260-2975 for assistance.

Do I have to look up all my registered products?

+
No, you don't! When you search for one product, your final warranty report will also include any other products that were registered at the same time. You’ll need to start a separate search to find products that weren’t registered at the same time.

Is my last name required to look up my limited warranty?

+
We prompt you to enter your last name and unit serial number to help protect your privacy. If you don’t want to enter your last name, you can still search for a specific unit’s limited warranty by only entering the serial number. However, if you want to receive a full limited warranty certificate, you’ll have to enter your last name.

How do I get a PDF of my warranty certificate?

+

Your full limited warranty certificate includes the customer’s name, address and phone number, along with dealer information. Follow these steps if you’d like to download a copy of your certificate.

  • Go to the Warranty Lookup page.
  • Enter your last name* and the serial number associated with your product.
  • Select “Search” to get access to your certificate.

If you have any trouble, call our Warranty Registration Center at 1-855-260-2975.

*We require you to enter your last name along with your serial number to help protect your privacy. If you enter the product serial number without your last name, you'll only see warranty information for that particular product. Your last name is required if you want to see the certificate, which includes your name, address and other personal information.

I know my product is registered but I'm not getting a result. Why?

+
Try entering a different serial number from a different registered product. If you're still experiencing issues, call 1-855-260-2975 for assistance.

Does Trane still offer a Registered Limited Warranty?

+
Trane's Registered Limited Warranty option is no longer available. That's because all Trane units now automatically include the longest available Limited Warranty for that particular product.

What's the difference between a Limited Warranty and Base Limited Warranty?

+
Trane's Base Limited Warranty is now a Limited Warranty since product registration is no longer required. Your Limited Warranty covers replacement for certain parts and components of your system but does not include the cost of labor. The Limited Warranty includes the longest term (or length of coverage) available for that particular product.

ls labor covered under my warranty?

+
No, your unit's Limited Warranty does not cover labor, but you can talk to your dealer about getting an Optional Extended Warranty, which may cover the cost of labor.

Warranty Transfer

Does your limited warranty follow you to your new home?

+
Limited warranties are attached to a specific unit serial number and do not "travel" with the homeowner. If you sell your home, you cannot transfer your warranty to your new residence.

What is the benefit in transferring my limited warranty?

+
Transferring your limited warranty to the new homeowner maintains the original limited warranty period. This means the new homeowner gets the benefit of the remaining term of the unit’s original limited warranty. For example, let’s say your gas furnace comes with a 20-year limited warranty. After five years, you decide to sell your home and transfer your warranty to the new buyer. That new buyer inherits the 15 years left on the furnace’s limited warranty. It’s good for them, but also advantageous for you if you’re planning to sell your home and want to attract buyers.

How do I transfer my warranty?

+
Contact our Warranty Registration Center at 1-855-260-2975. They'll provide the information you need to complete your transfer and answer any of your questions.

Registering a New Product

Can I register by phone?

+
Yes! If you experience any trouble with our online system, call our Warranty Registration Center at 1-855-260-2975 for assistance.

What happens if I don't register my product?

+
Nothing at all! As of Jan. 1, 2021, you're no longer required to register your product!

Where can I find my serial number?

+
You can find your serial number on the product itself or listed on your invoice. You can also contact your dealer for help.

Why won't my new serial number work?

+
Make sure you've entered your serial number correctly. If you're trying to register a new ductless system, enter the serial number followed by a "-" and then the model number (example: 5001234T-MSZ-GE25VA-E1).

My product doesn't have a serial number. Can I still register it?

+
Yes! You can use your model number to register products like accessories and thermostats. Our online system will prompt you for the information it needs to successfully register your product.

How do I know which product to register?

+
If you decide to register your warranty, you'll need to register all new products part of your HVAC system individually. The first step in our online registration system lets you add multiple products. Your invoice will include a list of all your new system components and the serial numbers you need. If you require assistance, feel free to call our warranty specialists at 1-855-260-2975.

Can I start my registration process now and finish it later?

+

Unfortunately, no. You'll need to complete your registration process in one sitting. To make the process easier and faster, make sure you have everything you need for registration, including:

  • Your first and last name
  • Your home address and phone number
  • The address where your unit was installed (this can be the same as your home address)
  • Your dealer's name
  • The serial number(s) of the product(s) installed at your address
  • The date the units were installed

Still have questions?

Here's what your dealer can do for you

  • Custom evaluation
  • Local rebates
  • Expert repairs
  • Upfront pricing