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Protect Your Investment

Warranty & Registration

If something goes wrong with your system, our warranty ensures that your covered parts will be replaced at no cost to you. Register your products for access to one of the strongest limited warranties on parts available.
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Register your new product

You will need:
  • Product serial number
  • Installation date
  • Installed Address
  • Dealer name
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Look up an existing warranty

You will need:
  • Product serial number
Find your serial number
Have warranty questions? Find answers here.

Types of warranties

A Trane home comfort system is an investment for your family. Protect your system with one of our top-of-the-line warranties.

woman working on a unit woman working on a unit

Base Limited Warranty

Base Limited Warranty goes into effect for units that aren’t registered or were registered more than 60 days after installation. It covers parts that might fail due to manufacturer defect, but not the labor to repair them. In most cases, this warranty lasts five years, but length of coverage may change depending on the product.

Registered Limited Warranty

Registered Limited Warranty lengthens the term of your warranty if your product is registered within 60 days of installation. It covers the cost of parts that might fail due to manufacturer defect, but not the labor to repair them. In most cases, this warranty lasts for 10 years, but length of coverage may change depending on the product.

View limited warranty details:

Trane dealer describing products

Optional Extended Warranty

The Optional Extended Warranty covers the cost of parts and labor. To purchase an Optional Extended Warranty, please contact your local Trane dealer.

Contact your local Trane dealer

How to Transfer a Warranty

If you’re preparing to sell your home, you may be able to transfer your Registered Limited Warranty to a new homeowner, which could make your home a lot more attractive to potential buyers. To make a successful transfer, you’ll have to complete the transfer within 90 days of home sale/purchase, and pay a one-time transfer fee of $99 with a credit card.

But keep in mind, whether a transfer is even possible depends on when you registered your unit:

Registered before Aug. 1, 2011 Not Transferable

Warranty transfers became available to Trane customers on Aug. 1, 2011, therefore any product registered before that date IS NOT eligible for transfer.

Registered on or after Aug. 1, 2011 Transferable

Warranty transfers became available to Trane customers on Aug, 1, 2011, therefore any product registered after that date IS eligible for transfer.

How the Claims Process Works

A claim is the best way to let us know that a covered part of your system needs attention. Here’s how the process works.
First, you'll contact your local Trane dealer and notify them of the issue.
Your dealer will diagnose the problem and then contact a parts supplier if your equipment requires a replacement part.
Your dealer will submit your claim through the parts supplier, which provides the component you need.
Finally, your dealer will replace the part. With a Base Limited or Registered Limited Warranty, you’re only responsible for the cost of labor and shipping. If you have an Optional Extended Warranty, what you’ll have to pay will vary.

Seasonal Maintenance

Schedule regular maintenance appointments to meet the terms of your warranty.

a snowflake and thermostat

Cooling

Cooling

Service your air conditioner in late winter or early spring, before hot weather settles in.

a snowflake and thermostat

Heating

Heating

Service your furnace in late summer or early fall, before heating season begins.

Frequently Asked Questions

Get answers to some of the most common questions about warranties. If you can't find what you're looking for here, get in touch with a local Trane dealer.

Warranty Search

Can I look up my warranty by phone?

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Yes! If you experience any trouble with our online system, call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Do I have to look up all my registered products?

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No, you don’t! When you search for one product, your final warranty report will also include any other products that were registered at the same time. You’ll need to start a separate search to find products that weren’t registered at the same time.

Is my last name required to look up my limited warranty?

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We prompt you to enter your last name and unit serial number to help protect your privacy. If you don’t want to enter your last name, you can still search for a specific unit’s limited warranty by only entering the serial number. However, if you want to receive a full warranty certificate, you’ll have to enter your last name.

I’ve had Trane Limited Warranty for a while now. Has the length of my warranty changed with the new policy?

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This varies on a product-by-product basis. To check your specific coverage, visit the Warranty Lookup page, and enter your unit serial number. If you need assistance, call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com to learn about your specific warranty.

How do I get a PDF of my warranty certificate?

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Your full limited warranty certificate includes the customer’s name, address, and phone number, along with dealer information. If your dealer registered your product, they should have provided you with a printout of your warranty certificate. If you registered your product, or misplace the certificate, follow these steps to download a copy of your certificate.

  • Go to the Warranty Lookup page
  • Enter your last name* and the serial number associated with your product
  • Select “search” to access your certificate
*We require you to enter your last name along with your serial number to help protect your privacy. If you enter the product serial number without the last name, you’ll only see warranty information for that particular product. Your last name is required if you want to see the certificate, which includes your name, address, and other personal information.

I know my product is registered, but I’m not getting a result. Why?

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Try entering a different serial number from a different registered product. If you’re still experiencing issues call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Can I still search for my warranty if my dealer registered my product?

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Yes. By providing your product serial number and your last name, you’ll be able to access your full warranty policy.

What isn’t covered under my warranty?

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Parts that break for any reason other than manufacturer defect are not covered under any warranty. The cost of labor isn’t covered under Base Limited Warranty or Registered Limited Warranty, but is covered under select Optional Extended Warranty plans.

Warranty Transfer

Does your Base Limited or Registered Limited Warranty follow you to your new home?

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Limited warranties are attached to a specific unit serial number and do not "travel" with the homeowner. If you sell your home, you cannot transfer your warranty to your new residence.

What is the benefit in transferring my warranty?

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Transferring your limited warranty to the new homeowner maintains the original limited warranty period. This means the new homeowner gets the benefit of the remaining term of the unit’s original limited warranty. For example, let’s say your gas furnace comes with a 20-year limited warranty. After five years, you decide to sell your home and transfer your warranty to the new buyer. That new buyer inherits the 15 years left on the furnace’s limited warranty. It’s good for them, but also advantageous for you if you’re planning to sell your home and want to attract buyers.

How do I transfer my warranty?

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Contact our Warranty Specialists at 1-855-260-2975. They’ll provide the information you need to complete your transfer and answer any of your questions.

Is there a time limit to transfer my Registered Limited Warranty after I sell my home?

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Yes. You’ll have 90 days after selling your home to transfer your Registered Limited Warranty to the new homeowner.

What happens to my Registered Limited Warranty if it’s not transferred to the new homeowner?

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Any remaining portion of the Base Limited Warranty will be automatically available to the new homeowner if Registered Limited Warranty is not transferred within 90 days of the sale of the home.

What is the warranty transfer fee and when do I have to pay it?

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The warranty transfer fee is a one-time $99 fee you have to pay to transfer a Registered Limited Warranty. You can only pay the fee by credit card. Base Limited Warranties stay with the product, so they don’t need to be transferred between homeowners. Therefore, a transfer fee is not required. Optional Extended Warranties are transferred via outside parties and are not subject to the transfer fee.

Registering a New Product

Can I register by phone?

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Yes! If you experience any trouble with our online system, call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Can my dealer register my product for me?

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Yes! In many cases, dealers register products on behalf of their customers following installation. After your dealer registers your product, they should provide you with a printout of your warranty certificate. Never assume your dealer is registering your product and always talk with them about registration requirements, especially because Registered Limited Warranty is only available to products registered within 60 days of installation.

What happens if I don’t register my product?

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If you don’t register your product, your product will be automatically included in Base Limited Warranty. This type of warranty covers the cost of part replacement, so long as the part failed due to manufacturer defect. Base Limited Warranty typically lasts five years, but varies by product purchased.

What’s the difference between Base Limited Warranty and Registered Limited Warranty?

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The main difference is the amount of time each warranty lasts. Base Limited Warranty typically covers part replacement costs for five years, while Registered Limited Warranty typically covers part replacement costs for 10 years. Both warranties only cover parts that fail due to manufacturer defect and both are included at no cost to you. If you want your product to carry a Registered Limited Warranty, you must register it within 60 days of installation. If you register your product after 60 days of installation, it will automatically be included in Base Limited Warranty.

How do I ensure my product has Registered Limited Warranty?

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To ensure your product has the longer Registered Limited Warranty option, make sure you or your dealer registers your product within 60 days of product installation.

Where can I find my serial number?

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You can find your serial number on the product itself or listed on your invoice. You can also contact our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com for assistance.

Why won’t my new serial number work?

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Make sure you’ve entered your serial number correctly. If you’re trying to register a new ductless system, enter the serial number followed by a “-” and then the model number (example: 5001234T-MSZ-GE25VA-E1).

My product doesn’t have a serial number, can I still register it?

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Yes! You can use your model number to register products like accessories and thermostats. Our online system will prompt you for the information it needs to successfully register your products that do not have serial numbers.

How do I know which product to register?

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If you decide to register your warranty, you’ll need to register all new product parts of your HVAC system individually. The first step in our online registration system lets you add multiple products. Your invoice will include a list of all your new system components and the serial numbers you need. If you require assistance, feel free to call our Warranty Specialists at 1-855-260-2975 or email product.registration@concentrix.com

How do I get an Optional Extended Warranty?

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First, you or your dealer will need to register your product for free on the Trane site, enrolling it in either Base Limited Warranty or Registered Limited Warranty depending on when your product was installed. Then, contact your local dealer to purchase an Optional Extended Warranty for further coverage on your product.

Can I start my registration process now and finish it later?

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Unfortunately, no. You'll need to complete your registration process in one sitting. To make the process easier and faster, make sure you have everything you need for registration, including:

  • Your first and last name
  • Your home address and phone number
  • The address where your unit was installed (this can be the same as your home address)
  • Your dealer's name
  • The serial number(s) of the product(s) installed at your address
  • The date the unit(s) were installed

Still have questions?

Here's what your dealer can do for you

  • Custom evaluation
  • Local rebates
  • Expert repairs
  • Upfront pricing