non-descriptive image

CONTACT US

Questions or concerns?
We’re here to help.

Get the customer support you need straight from the experts
Talk to Trane
Schedule Service

Schedule Service

Get help with a repair, replacement or seasonal service.

Contact a Dealer

Talk to Trane

Ask about warranties, dealer interactions, and more

Contact Trane

Find the answers you're looking for.

Where can I find my owner’s guide?

+
Trane product guides are updated often, so the best place to find the appropriate version for you is through your local Comfort Specialist®. You may also search our online database for your owner’s guide:
Trane Indoor Units Owners's Guides
Indoor Units - Furnaces & Air Handlers
Includes the following: XC95m, XV95, XT95, XR95, XC80, XV80, XL80, XT80, XR80, XB80, XV80 Oil, XP80, Hyperion XL, Hyperion XR, Hyperion XB.
Trane Outdoor Units Owners's Guides
Outdoor Units - Air Conditioners & Heat Pumps
Includes the following: XL20i, XL16i, XL15i, XR15, XR13, XB14, XB13, XB300.
Trane All-in-One - Packaged Units Owners's Guides
All-in-One / Packaged Units
Gas/Electric, XL14c EarthWise, XL14c Heat Pump, XL14c AC, XL13c Gas/Electric, XL13c Heat Pump, XL13c AC, XR13h Heat Pump, XB13c Gas/Electric, XB13c Heat Pump, XB13c AC.

How do I register my product?

+
You can register your Trane product online using the serial number, model number and installation date. If you don’t have this information or your sales invoice on hand, your dealer can provide it for you.
Locate your product's serial number
If you’re not sure if your product is registered, verify here or look up your existing product warranty.
For more assistance, call 855-260-2975.

How do you make your products more reliable?

+
Trane Tests to Extremes
Each Trane product is put through 16 weeks of bone-chilling cold and blistering heat at the SEET (Systems Extreme Environmental Test) lab in Tyler, Texas. To ensure our heating and cooling units are up to par, our technicians put our products through the ultimate test of the elements, and after that, we try a more hands-on approach: Our technicians have tried to break our Climatuff® compressor over 900 ways. If a product doesn’t pass our tests, it doesn’t roll to production.
Expert-Approved
We don’t just say we’re the best; we’ve got the reputation to back it up. Trane was announced as a 5-star Smart Thermostat Brand in the 2021 America’s Most Trusted Study*. In addition, Trane CleanEffects® was determined to be the most effective whole-house air filtration system by a Harvard-led independent research project on the air cleaning performance of multiple in-duct and portable devices.
*Trane ranked in the Top 3 in the proprietary Lifestory Research 2021 America’s Most Trusted® Smart Thermostat Brand study. Study results are based on experiences and perceptions of people surveyed. Your experiences may vary. Visit www.lifestoryresearch.com.

Can I transfer my warranty?

+
Registered products with an installation date of August 1, 2011 until December 31, 2020 are transferable to subsequent homeowners based on the terms and conditions of the limited warranty document. Please refer to the limited warranty document that was provided with your unit for more details.
A $99 fee will apply if the option is purchased outside of the Product Registration Period but within the Registered Limited Warranty period in the 90 days following the sale.
Call 855-260-2975 to purchase the transfer option today.

Is annual maintenance a requirement for my warranty?

+
Yes. System maintenance is a requirement of Trane Limited and applicable Extended warranty coverage. To keep your heating or cooling operating properly, we recommend a semi-yearly maintenance schedule with a local Comfort Specialist® dealer. Locate a dealer to schedule your annual maintenance.

What does the Limited Warranty Cover?

+
The Limited Warranty covers parts that break due to manufacturer defect but will not cover the cost of labor. Depending on the product, the Limited Warranty can range from five years to a lifetime.
Your warranty terms will vary depending on your product, but here is what is generally covered:
• Air conditioners compressor, outdoor coil, internal functional parts
• Heat pumps compressor, outdoor coil, internal functional parts
• Furnaces heat exchanger, internal functional parts
• Coils internal functional parts
• All-in-One Systems heat exchanger (where applicable), compressor, coil, internal functional parts
• Air Handlers internal functional parts
• Air Cleaners internal functional parts (excludes filters)
• Humidifiers internal functional parts
• Controls and Thermostats internal functional parts

What if I need help choosing something for my home?

+
Give us your information and a local Trane Comfort Specialist® will contact you shortly, or call 1-844-328-7910 to get in touch with an expert today.

Need More Help?

Call us at 1-844-529-8237

Available Monday - Friday from 8am to 6pm CST.
We found dealers near
Swipe to see more

Sorry, we can’t find any dealers to match your request. Please check your ZIP or postal code and try again. You can also try adjusting your filters for better results.

Get personal help from a dealer near you.
Schedule an Appointment Find a Dealer

Still have questions?

Here's what your dealer can do for you

  • Custom evaluation
  • Local rebates
  • Expert repairs
  • Upfront pricing

Contact your local dealer

Need help? Answer a few questions to connect with a dealer who can help you find your best HVAC solution.