特灵服务合同条款

 

“公司”指【特灵空调系统(中国)有限公司及其在中国提供服务的关联公司】。

1.       承诺。本合同条款和条件(“条款”)为公司报价的组成部分,构成基于公司对所服务设备(“设备”)的以下服务(统称“服务”)发出报价单(“报价单”)而形成任何协议(“合同”)的基础和一部分:

·                  检查、保养和维修服务;

·                  额外工作中规定的检测、维护和修理(“维护服务”);

·                  报价单中包括的智能服务、节能评估、能耗检测和/或诊断服务;

·                  其他运用远程连接的服务(统称“节能及建筑运行服务”)。

公司的条款会定期更新。客户或其代理人应在收到公司的报价后30天内以书面形式通知公司接受报价。若客户仅向公司下达采购订单,而未明确任何其他采购条件,则客户的采购订单视为适用已包含本条款的报价单内容。若客户的采购订单明确约定以公司需接受或同意本条款以外的条件,则公司向客户退回采购订单并附上本条款视为公司拒绝客户的条款,且形成以公司报价和条款为基础的新要约。若客户未在10日内书面拒绝公司的新报价单,则视为客户接受新要约。客户接受公司履行服务视为客户接受公司条款。本合同适用公司的信贷审批政策。若客户未通过公司的信贷审批,则公司有权单方面迟延或暂停履行合同义务,与客户重新协商价格和/或条款。若公司和客户对上述协商无法达成一致,则任何一方有权终止本合同,但客户应向公司支付合同终止前公司已提供的服务的服务费。

2.       费用及税费。服务费(“服务费”)规定于报价单中。除报价单中另有约定,服务费根据日常服务小时数确定。超过公司日常服务小时数应根据加班工资费率或者紧急用工费率收取费用。除上述服务费外,客户应支付所有不应由公司支付的税费或者向公司提供免税证明。

3.       服务期、更新及解除。本合同中的服务期应规定在报价单中。无论何方解除本合同,客户仍应向公司支付到期未付款。

4.       付款。客户收到公司的发票后应付款。客户应至少在每季度公司提供服务前预付服务费。若客户超过30天未付应付款的,公司有权以法律允许范围内最高的利率或每月月末本金1.5%的利率(以高者为准)为标准向客户收取额外费用,并且公司有权停止履行合同义务。客户应向公司支付为收回应收账款或者执行本合同所产生的所有费用(包括律师费)。

5.       客户违约。客户有如下任一行为的,公司有权停止履行其义务或者书面通知客户终止本合同:

(a)      逾期支付任一到期款的;

(b)      一般债权债务转让;破产、清算、破产管理;

(c)      作出任何与本合同有关的不实陈述或声明;

(d)      实质违反本合同项下的义务。

终止后,客户应向公司支付已履行部分的服务费并赔偿公司所有损失(包括利润损失和管理费用)。

6.       履行。公司应根据行业标准履行本合同。工作环境可能致使财产损害或者人员伤亡的,公司有权拒绝履行。除非双方另有约定,客户应自费提供必要的接入平台、伸展台供公司人员使用,以确保服务符合当地行业安全规范。本合同假定所有主要的隐蔽设备届时能正常运行。公司无义务替换无法运行的隐蔽设备。本合同签订后30日内或初步检验后,和/或季度运行(若服务中有),若公司对于隐蔽设备的检验表明该设备需要维修或替换,公司将会提供书面报价单给客户。若客户不同意前述维修或替换,公司有权将缺陷设备从隐蔽设别中移除并相应调整服务费。客户授权公司使用客户的电话线或电话网络设施来连接控制器、系统和或/公司用于提供服务的其他设备,以便向客户提供约定的或客户另外要求的服务,包括远程诊断及维修服务。客户知悉公司不对客户的通信及网络设施承担任何责任。公司有权选择安装/连接客户的设备或提供便携式设备(硬件和/软件)以运行控制或诊断程序。该便携式设备属于公司财产,不构成客户住所的添附。客户无权对任何硬件、软件、程序或其他无形财产权利主张利息或所有权。公司有权自行移除该便携式设备。

7.       客户义务。客户应:

(a)   向公司提供履行维保义务所需的水电,并提供隐蔽设备所在区域的合理安全的入口;

(b)   遵守制造商关于拆卸及内部检验、大修、设备的修复或整修的要求;除非服务范围声明中另有约定,公司不履行任何制造商推荐的拆卸及内部检验、主要大修、设备的修复或整修;

(c)   向公司支付本合同范围外的服务、修理和/或替换的费用,该费用应根据届时适用的通常的加班工资或者节假日工资以及物价为标准计算,公司有权根据开始工作前签订的单独的书面协议来计算前述费用;

(d)   除非服务范围中明确排除水处理,应根据公司的合理建议向公司提供专业冷却塔水处理(若需)。

8.       除外责任。除隐蔽设备或服务合同中明确约定外,服务不包括以下内容,且公司不对以下内容承担责任:(a)对房屋条件或系统性能的任何保证;(b)对于以下项目的检测、维护、维修或替换服务:冷却水和冷凝器水泵及管道;电断开关或断路器;非工厂安装并连接电力线路的电动机起动控制设备;记录或便携式仪器,仪表或温度计;系统中非移动部分或不可维护部分,包括但不限于:储油罐;压力容器;外壳;线圈;铸件;泄油槽;液压的、液体循环加热的、气动的、汽油的或制冷的管道系统;绝缘;管道覆盖层;耐热材料;保险丝;单元柜;电气布线;管道系统或管道;配电系统;水文结构支持和类似项目;装饰套管或橱柜的外观;其他设备或系统造成的损坏;和/或其他设备或系统中的出现的任何故障、错误调整或设计缺陷;(c)因电力故障、低电压、主要或分支保险丝烧坏、低水压、破坏、误用或滥用、水渍、操作不当、未经授权的设备替换、客户不当行为或者其他因天气寒冷、灾难、恶意行为或任何不可抗力事件导致的损坏、修理或部分替换;(d)任何因震动、电解作用、冰冻、污染、腐蚀、侵蚀或内管上的鳞屑或污泥导致的损害或故障(公司根据本合同提供水处理保护服务的除外);(e)因保险公司或有关机关要求提供任何设备、材料或劳务,或进行特殊测试;(f)任何支撑或围绕运行设备的结构或基座的故障;(g)为维修或更换客户现存设备所需的建造通路或者改建;(h)启动、停止设备或开启、关闭阀门、气流调节器或为设备免受损害而进行的常规安装;(i)非工厂安装的阀门:平衡阀、截止阀、控制阀以及其他外部阀门,本合同另有约定的除外;(j)任何对于系统或隐蔽设备的设计、重设计,对阀体或气流调节器的废弃、安全测试、移除或重新安装;(k)任何因客户未能履行其在本合同项下的义务导致的服务、索赔或损害;(l)客户未能遵守厂家关于设备拆卸、内部检测、大修和翻修的建议;

(m)任何因本合同生效前已存在或以之为前提的条件(“现有条件”)导致的索赔、损害、损失或费用,包括但不限于:现有建筑外壳问题、机械问题、水管问题和/或室内空气质量问题,包括发霉和/或真菌导致的损害、损失或费用;(n)替换制冷剂,除非合同明确约定服务包括替换制冷剂,与此情形,制冷剂的替换不超过服务中明确约定的每年限定的系统加注的比例;(o)起重机或传动装置费用;(p)非特灵提供的制冷剂导致的任何服务、索赔或损害。客户应对如下负责:(i)额外替换制冷剂的费用;和(ii)任何设备的运行;和(iii)任何因非特灵雇佣的个人或实体提供的服务导致的索赔、损害、损失或费用。

9.      有限质保。公司保证:

(a)      公司生产的且根据本合同提供的产品无材料和制造上的缺陷,并提供12个月的保修期(从设备运行或更换之日计算,二者以先到者为准);

(b)      维保服务以及额外工作的人工/劳务部分,提供自完工之日起准确运行90日的质保(“有限质保”)。

(c)      公司对于设备运行(若报价单中有)义务与有限质保的要求一致。若保修期内发现缺陷,客户应及时告知公司。公司在有限质保项下的义务仅限于公司人员自行维修或替换缺陷部分以及修复公司人员不适当履行造成的缺陷。在客户未全额支付维保服务费额外工作费前,公司有权拒绝履行。公司的质保不适用于以下原因导致的缺陷:(i)易耗品、腐蚀、磨损、退化;(ii)客户未能遵守公司的维保计划;(iii)非特灵提供的制冷剂;及(iv)非特灵对设备的维修。公司不对制冷剂及产品的遗失承担责任。部分由公司提供的设备可能直接由该设备生产商提供保修服务,在此情形,公司的有限质保不适用于该设备,而由该设备的生产商直接提供质保服务。尽管有前述约定,本合同项下的所有公司质保在本合同终止时自动失效。失效后公司对于非公司生产的设备、材料将不提供质保,由相应的生产商提供质保服务。本合同项下的公司有限质保代替公司的其他任何质保,无论是合同违约或过失、明示或暗示、法律上或事实上,包括针对特殊目的的适销性或适用性和/或其他根据交易惯例的暗示质保。公司对于服务范围禁止的工作,或与霉菌、真菌、细菌、微生物生长或其他任何污染相关部分不作任何明示或暗示的质保承诺。 若服务用于防止或去除上述微生物生长,则公司不对服务的全部或任何部分承担责任。能源及建筑运行服务以“按照现状”方式提供,公司不作任何质保承诺。

10.      补偿。在法律允许的范围内,公司和客户的任何一方在履行本合同义务时,若因己方或其授权的代理人的过错导致人员或财产伤亡的损害的,应补偿对方免于任何索赔、费用、损害或责任,包括合理的律师费。任何一方不对因另一方的过错导致的索赔、损害、费用或责任承担补偿义务。若双方皆有过失,则补偿义务应根据相应的过错按比例承担。补偿义务持续有效,对于合同终止前发生的索赔的补偿义务,合同终止后仍有效。

11.     责任限制。无论合同有何规定,(1)任何一方不对任何间接损失(包括但不限于利润损失、停工停产损失、利息损失等)承担任何责任;且(2)公司不对任何因霉菌、真菌、细菌、微生物生长或其他污染物或空气传播的生物媒介导致的损失(不论是直接损失或间接损失)承担责任。公司即使承担损害赔偿责任,赔偿金额不应不超过公司前12个月的服务费及额外工作费。

12.     石棉及有害物质。服务不包括对石棉、多氯联苯或其他有毒物质(简称“有毒物质”)或与之相关的鉴定、清除、清理、移除等工作。客户陈述并保证,除非公司书面确认知悉其工作区域存在有毒物质,公司的工作区域不存在任何有毒物质影响公司履行合同义务。公司一旦知悉其工作区域存在有毒物质,公司有权立即停止该区域的工作并通知客户。客户应根据相关法律法规改善工作环境。客户应赔偿公司(包括其雇员、代理人和分包商)因有毒物质而造成的任何损害、索赔、责任、费用、罚款、人身伤害(包括死亡)或其他同性质的款项。公司仅在工作区域有害物质消除后重新开始工作。公司无义务运输或处理有毒物质,向任何政府机构提供任何通知或检验有毒物质现场。

13.     保险。公司同意在本合同存续期间购买如下保险,经客户要求,向客户提供覆盖如下内容的保险证明:

一般商业责任:美元$2,000,000/次

员工赔偿:以当地法规规定为限

          若客户要求将其列为公司保单项下的其他被保险人,仅在公司根据其主要的一般商业保险单将客户背书为其他被保险人人时方有效。公司不放弃其代位求偿权。

14.     不可抗力。若公司因不可抗力事件无法履行本合同项下的义务,则公司可选择:(i)公司暂停履行义务直至不可抗力事件消失;或

(ii)提前10天通知客户终止合同。客户应向公司支付终止前公司已提供的服务费用。

“不可抗力事件”是指超越公司控制能力的事件。“不可抗力事件”包括:自然灾害;恐怖行动;战争;洪水、地震;闪电;龙卷风;风暴;火灾;非暴力反抗;流行病;暴动;社会骚乱;劳工纠纷;日常用品供应短缺导致的劳动力或原料短缺;法院禁令。

15.      计划外的保养服务。若公司的保养服务超过计划范围,则下述条款适用:

(a)   客户应在公司履行本合同项下的义务前自费修复;及

(b)   除非公司书面同意,对于任何非公司对设备的改变、调整或维修,公司皆有权终止其向上述受影响设备的履行义务;于此情形,维修费不予退还。及

(c)   客户应(i)及时通知公司其对设备的非常规维护;及(ii)仅允许公司人员根据本合同条款维修或调整设备和/或控制系统;及(iii)遵守使用手册和推荐方式,使用有资质人员适当地操作设备。

16.     远程连接。远程连接服务是指公司通过手机调制解调器、互联网或其他双方同意的方式连接到客户建筑物自动化系统(BAS)和/或商用空调设备以观察、提取或收集和保存数据。智能化服务,包括公司提供的任何报告和其他信息,目的是向客户提供运行评估和建议。

-        电子监控。公司仅为能够收集提供服务所需的数据和分析之目的而进行电子监控。客户同意若因通信设备、商用空调和其他设备、能耗管理系统出现故障或瘫痪,未能鉴定设备或系统问题,未能推荐正确的改进措施,或其他和监控客户设备及建筑系统相关的原因而未能履行其义务和/或造成损失的,公司不承担责任。

-        数据收集。客户在此授权公司不可撤销的、永久的、非独家的、全世界范围内的、免版税的权利和许可,公司可内部或外部地使用、复制、显示、传播并且公司可根据从客户处获取的数据来准备衍生作品。未经客户事先书面许可,公司无权使用或出版从客户处获取的数据。公司从客户处获取的资料不包含任何个人的信息。经客户书面要求,若条件允许,公司将尽力提供一份数据的电子备份给客户。对于能源及建筑物运行服务(能源评估和电子评估除外),公司将会使用合理的商业手段保存客户的数据18个月。公司不保证数据的可用性。

-        数据隐私和安全。公司已采取各类措施来保障客户信息免于非法入侵、非法泄露、毁损和篡改。客户应对客户账号及密码的保密性负责。客户应对客户密码的使用(无论是否经客户授权)负责。若有任何未经客户授权而使用客户账号或密码的,客户应立即通知公司。数据通过互联网传输必须在第三方监控下使用系统,因此,公司不保证该系统的安全性。公司将尽力保障其他客户无法获取或访问数据。客户知悉互联网通信的性质限制了公司无法保证客户在互联网上传播的数据的隐私和保密性。访问互联网时,客户知悉并接受电子通信可能会被未授权人员干扰并且可能无法保密。因此,客户同意访问及存储数据的风险由客户自行承担。公司一旦知悉有任何侵害数据安全的行为将通知客户。客户一旦知悉数据隐私被侵害,应立即通知公司。公司不会将客户的信息透露给第三方用于商业用途,但公司会使用第三方软件和服务来协助公司收集客和分析信息。若法律要求公司披露信息,公司将会通知客户该等披露。

17. 其他条款。本合同适用中华人民共和国法律。因本合同产生的任何争议都应提交公司住所地人民法院诉讼解决。本合同包含了双方先前所有的协议、声明并终止双方先前达成的关于服务的所有口头或书面的协议、承诺。除双方书面同意外,本合同不得修改或终止(服务费调整的除外)。除公司签字外,任何文件不视为本合同的一部分。如本合同的某条款或某条款的部分内容在现在或将来成为无效,该无效条款或该无效部分并不影响本合同及本合同其它条款或该条款其它内容的有效性。未经公司书面同意,客户不得转让本合同全部或任何部分。本合同对于双方合法授权的受让人具有约束力。本合同有多个副本,副本与正本具有同样效力。

 

TERMS AND CONDITIONS - SERVICE

 

“Company” shall mean Trane (China) Air Conditioning Co., Ltd. and its affiliates for Services (as defined below) performed in China. 

1. Acceptance.  These terms and conditions (“Terms”) are an integral part of Company’s offer and form the basis of any agreement (the “Agreement”) resulting from Company’s proposal (the “Proposal”) for the following commercial services as stated in the Proposal (collectively, the “Services”): inspection, maintenance and repair (the “Maintenance Services”) on equipment (the “Covered Equipment”), specified Additional Work (if any), and, if included in the Proposal, Intelligent Services, Energy Assessment, Energy Monitoring and/or Diagnostic Services, and any other services using remote connectivity (collectively and individually referred to in these Terms as “Energy and Building Performance Services”).  COMPANY’S TERMS ARE SUBJECT TO PERIODIC CHANGE OR AMENDMENT. The Proposal is subject to acceptance in writing by the party to whom this offer is made or an authorized agent (“Customer”) delivered to Company within 30 days from the date of the Proposal. If Customer accepts the Proposal by placing an order, without the addition of any other terms and conditions of sale or any other modification, Customer’s order shall be deemed acceptance of the Proposal subject to these Terms.  If Customer’s order is expressly conditioned upon Company’s acceptance or assent to terms and/or conditions other than those expressed herein, return of such order by Company with Company’s Terms attached or referenced serves as Company’s notice of objection to Customer’s terms and as Company’s counter-offer to perform in accordance with the Proposal and Company Terms.  If Customer does not reject or object in writing to Company within 10 days, Company’s counter-offer will be deemed accepted.  Customer’s acceptance of performance by Company will in any event constitute an acceptance by Customer of Company’s Terms.  This Agreement is subject to credit approval by Company.  Upon disapproval of credit, Company may delay or suspend performance or, at its option, renegotiate prices and/or Terms with Customer.  If Company and Customer are unable to agree on such revisions, this Agreement shall be cancelled without any liability, other than Customer’s obligation to pay for Services provided by Company to the date of cancellation. 

2.  Fees and Taxes.  Fees for the Services (the “Service Fees”) are as set forth in the Proposal. Except as otherwise stated in the Proposal, Service Fees are based on performance during regular business hours. Charges for performance outside Company’s normal business hours shall be billed separately according to then prevailing overtime or emergency labor/labour rates.  In addition to the stated Service Fees, Customer shall pay all taxes not legally required to be paid by Company or, alternatively, shall provide Company with an acceptable tax exemption certificate. 

3.  Term, Renewal, and Cancellation.  The “Term” of this Agreement shall be as stated in the Proposal.  This Agreement may be cancelled upon the written notice of either party to the other (for any reason or no reason) no later than [30/60] days prior to the scheduled expiration date. Upon cancellation by Customer not due to Company’s default, Customer shall pay to Company the balance of the Service Fees applicable to the then current 12 month period of the Term.  Customer shall remain liable for any amounts due and unpaid if either party cancels the Agreement.

4. Payment.  Payment is due upon receipt of Company’s invoice.  Service Fees shall be paid at least once every quarter and in advance of performance of the Services.  Company reserves the right to add to any account outstanding for more than 30 days a service charge equal to the lesser of the maximum allowable legal interest rate or 1.5% of the principal amount due at the end of each month.   Without liability to Customer, Company may discontinue performance whenever payment is overdue.  Customer shall pay all costs (including attorneys’ fees) incurred by Company in attempting to collect amounts due or otherwise enforcing this Agreement. 

5.  Customer Breach.  Each of the following constitutes a breach by Customer and shall give Company the right, without an election of remedies, to suspend performance or terminate this Agreement by delivery of written notice declaring termination. Upon termination, Customer shall be liable to the Company for all Services furnished to date and all damages sustained by Company (including lost profit and overhead): (a) Any failure by Customer to pay amounts when due; (b) any general assignment by Customer for the benefit of its creditors, Customer’s bankruptcy, insolvency, or receivership; (c) Any representation or warranty furnished by Customer in connection with this Agreement is false or misleading in any material respect when made; or (d) Any failure by Customer to per¬form or comply with any material provision of this Agreement.  

6.  Performance.  Company shall perform the Services in accordance with industry standards generally applicable in the area under similar circumstances when Company performs the Services. Company may refuse to perform where working conditions could endanger property or put people at risk. Unless otherwise agreed by Customer and Company, at Customer’s expense and before the Services begin, Customer will provide any necessary access platforms, catwalks to safely perform the Services in compliance with local industrial safety regulations. This Agreement presupposes that all major pieces of Covered Equipment are in proper operating condition as of the date hereof.  Services furnished are premised on the Covered Equipment being in a maintainable condition.  In no event shall Company have any obligation to replace Covered Equipment that is no longer maintainable.  During the first 30 days of this Agreement, or upon initial inspection, and/or upon seasonal start-up (if included in the Services), if an inspection by Company of Covered Equipment indicates repairs or replacement is required, Company will provide a written quotation for such repairs or replacement.  If Customer does not authorize such repairs or replacement, Company may remove the unacceptable equipment from the Covered Equipment and adjust the Service Fees accordingly.  Customer authorizes Company to utilize Customer’s telephone line or network infrastructure to connect to controls, systems and/or equipment provided or serviced by Company and to provide Services contracted for or otherwise requested by Customer, including remote diagnostic and repair service. Customer acknowledges that Company is not responsible for any adverse impact to Customer’s communications and network infrastructure. Company may elect to install/attach to Customer equipment or provide portable devices (hardware and/or software) for execution of control or diagnostic procedures.  Such devices shall remain the personal proprietary property of Company and in no event shall become a fixture of Customer locations.  Customer shall not acquire any interest, title or equity in any hardware, software, processes, and other intellectual or proprietary rights to devices used in connection with the Services on Customer equipment.  Company may remove such devices at its discretion.  

7.  Customer Obligations.  Customer shall: (a) Provide Company with water and electricity to perform maintenance and reasonable and safe access to the Covered Equipment and areas where Company is to work; (b) Follow manufacturer recommendations concerning teardown and internal inspection, major overhaul, restoration or refurbishing of the Covered Equipment; unless expressly stated in the Scope of Services statement, Company is not performing any manufacturer recommended teardown and internal inspection, major overhaul, restoration or refurbishing of the Covered Equipment; (c) Reimburse Company for services, repairs, and/or replacements performed by Company beyond the Services or otherwise excluded under this Agreement and such reimbursement shall be at the then prevailing applicable regular, overtime, or holiday rates for labor/labour and prices for materials and may at Company’s option be subject to a separate written agreement prior to its undertaking such work; and (d) Where applicable, unless water treatment is expressly included in the Services, provide professional cooling tower water treatment in accordance with any reasonable recommendations provided by Company.

8.  Exclusions.  Unless expressly included in the Covered Equipment or the Services, the Services do not include, and Company shall not be liable for, any of the following: (a) Any guarantee of room conditions or system performance; (b) Inspection, maintenance, repair, replacement of or services for: chilled water and condenser water pumps and piping; electrical disconnect switches or circuit breakers; motor starting equipment that is not factory mounted and interconnecting power wiring; recording or portable instruments, gauges or thermometers; non-moving parts or non-maintainable parts of the system, including, but not limited to, storage tanks;  pressure vessels, shells, coils, tubes, housings, castings, casings, drain pans, panels, duct work; piping: hydraulic, hydronic, pneumatic, gas, or refrigerant; insulation; pipe covering;  refractory material; fuses, unit cabinets; electrical wiring; ductwork or conduit; electrical distribution system; hydronic structural supports and similar items; the appearance of decorative casing or cabinets; damage sustained by other equipment or systems; and/or any failure, misadjustment or design deficiencies in other equipment or systems; (c) Damage, repairs or replacement of parts made necessary as a result of electrical power failure, low voltage, burned out main or branch fuses, low water pressure, vandalism, misuse or abuse, water damage, improper operation, unauthorized alteration of equipment, accident, acts or omissions of Customer or others, damage due to freezing weather, calamity, malicious act, or any  Event of Force Majeure; (d) Any damage or malfunction resulting from vibration, electrolytic action, freezing, contamination, corrosion, erosion, or caused by scale or sludge on internal tubes except where water treatment protection services are provided by Company as part of this Agreement; (e) Furnishing any items of equipment, material, or labor/labour, or performing special tests recommended or required by insurance companies or federal, state, or local governments; (f) Failure or inadequacy of any structure or foundation supporting or surrounding the equipment to be worked on or any portion thereof; (g) Building access or alterations that might be necessary to repair or replace Customer’s existing equipment; (h) The normal function of starting and stopping equipment or the opening and closing of valves, dampers or regulators normally installed to protect equipment against damage; (i) Valves that are not factory mounted: balance, stop, control, and other valves external to the device unless specifically included in the Agreement; (j) Any responsibility for design or redesign of the system or the Covered Equipment, obsolescence, safety tests, or removal or reinstallation of valve bodies and dampers; (k) Any services, claims, or damages arising out of Customer’s failure to comply with its obligations under this Agreement; (l) Failure of Customer to follow manufacturer recommendations concerning teardown and internal inspection, overhaul and refurbishing of equipment; (m) Any claims, damages, losses, or expenses, arising from or related to conditions that existed in, on, or upon the premises before the effective date of this Agreement (“Pre-Existing Conditions”), including, without limitation, damages, losses, or expenses involving pre-existing building envelope issues, mechanical issues, plumbing issues, and/or indoor air quality issues involving mold/mould and/or fungi; (n) Replacement of refrigerant is excluded, unless replacement of refrigerant is expressly stated as included within the Services, in which case replacement shall in no event exceed the stated percentage of rated system charge per year expressly stated in the Services; (o) crane or rigging costs; (p) Any Services, claims, or damages arising out of refrigerant not supplied by Trane.  Customer shall be responsible for: (i) The cost of any additional replacement refrigerant; (ii) Operation of any equipment; and (iii) Any claims, damages, losses, or expenses, arising from or related to work done by or services provided by individuals or entities that are not employed by or hired by Company.

9.  Limited Warranty.  Company warrants that: (a) the material manufactured by Company and furnished hereunder is free from defects in material and manufacture for a period of 12 months from the earlier of the date of equipment start-up or replacement; and (b) the labor/labour portion of the Maintenance Services and Additional Work has been properly performed for a period of 90 days from date of completion (the "Limited Warranty").  Company obligations of equipment start-up, if any are stated in the Proposal, are coterminous with the Limited Warranty period.  Defects must be reported to Company within the Limited Warranty period. Company’s obligation under the Limited Warranty is limited to repairing or replacing the defective part at its option and to correcting any labor/labour improperly performed by Company.  No liability whatsoever shall attach to Company until the Maintenance Services and Additional Work have been paid for in full. Exclusions from this Warranty include damage or failure arising from: wear and tear; corrosion, erosion, deterioration; Customer's failure to follow the Company-provided maintenance plan; refrigerant not supplied by Trane; and modifications made by others to equipment.  Company shall not be obligated to pay for the cost of lost refrigerant or lost product.  Some components of equipment manufactured by Company may be warranted directly from the component supplier, in which case this Company Limited Warranty shall not apply to those components and any warranty of the components shall be the warranty given by such component supplier. Notwithstanding the foregoing, all warranties provided herein terminate upon termination or cancellation of this Agreement.  Equipment, material and/or parts that are not manufactured by Company are not warranted by Company and have such warranties as may be extended by the respective manufacturer.  THE LIMITED WARRANTY AND LIABILITY SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES, WHETHER IN CONTRACT OR IN NEGLIGENCE, EXPRESS OR IMPLIED, IN LAW OR IN FACT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND/OR OTHERS ARISING FROM COURSE OF DEALING OR TRADE.  COMPANY MAKES NO REPRESENTATION OR WARRANTY EXPRESS OR IMPLIED REGARDING PREVENTION BY THE SCOPE OF SERVICES, OR ANY COMPONENT THEREOF, OF MOLD/MOULD, FUNGUS, BACTERIA, MICROBIAL GROWTH, OR ANY OTHER CONTAMINATES.  COMPANY SPECIFICALLY DISCLAIMS ANY LIABILITY IF THE SCOPE OF SERVICES OR ANY COMPONENT THEREOF IS USED TO PREVENT OR INHIBIT THE GROWTH OF SUCH MATERIALS.  THE ENERGY AND BUILDING PERFORMANCE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND.

10.  Indemnity.  To the maximum extent permitted by law, Company and Customer shall indemnify, defend and hold harmless each other from any and all claims, actions, costs, expenses, damages and liabilities, including reasonable attorneys' fees, resulting from death or bodily injury or damage to real or personal property, to the extent caused by the negligence or misconduct of the indemnifying party, and/or its respective employees or other authorized agents in connection with their activities within the scope of this Agreement. Neither party shall indemnify the other against claims, damages, expenses, or liabilities to the extent attributable to the acts or omissions of the other party. If the parties are both at fault, the obligation to indemnify shall be proportional to their relative fault.  The duty to indemnify will continue in full force and effect, notwithstanding the expiration or early termination hereof, with respect to any claims based on facts or conditions that occurred prior to expiration or termination.

11. Limitation of Liability.  NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT SHALL (1) EITHER PARTY BE LIABLE TO THE OTHER FOR REFRIGERANT LOSS, BUSINESS INTERRUPTION, ECONOMIC LOSS (INCUDING WITHOUT LIMITATION, LOST REVENUE, PROFITS, BUSINESS, USE, GOODWILL, CONTRACTS, OPPORTUNITY OR WASTED EXPENDITURE), INSTALLATION, INSURANCE OR INCREASED COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION EQUIPMENT RENTAL AND TECHNICAL/FORENSIC EXPERT FEES), INDIRECT/CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES, WHETHER CLAIMED UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT OR PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY OR FACTS; AND (2) COMPANY BE LIABLE FOR ANY DAMAGES (WHETHER DIRECT OR INDIRECT/CONSEQUENTIAL) RESULTING FROM MOLD/MOULD, FUNGUS, BACTERIA, MICROBIAL GROWTH, OR OTHER CONTAMINATES OR AIRBORNE BIOLOGICAL AGENTS.  TO THE MAXIMUM EXTENT ALLOWED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING IN CONNECTION WITH PROVIDING THE ENERGY AND BUILDING PERFORMANCE SERVICES: ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN THE ENERGY AND BUILDING PERFORMANCE SERVICES PROVIDED; INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION; CUSTOMER’S NETWORK SECURITY; COMPUTER VIRUS; COMMUNICATION FAILURE; THEFT OR DESTRUCTION OF DATA; GAPS IN DATA COLLECTED; AND UNAUTHORIZED ACCESS TO CUSTOMER’S DATA OR COMMUNICATIONS NETWORK. Should Company nevertheless be found liable for any damages, they shall be limited to the compensation received by Company for the Services and Additional Work for one location over a 12 month term.

12.  Asbestos and Hazardous Materials.  The Services expressly exclude any identification, abatement, cleanup, control, disposal, removal or other work connected with asbestos poly¬chlorinated biphenyl (“PCB”), or other hazardous materials (collectively, “Hazardous Materials”).  Customer warrants and represents that there are no Hazardous Materials on the premises that will in any way affect Company’s performance, except as set forth in a writing signed by Company disclosing the existence and location of any Hazardous Materials in all areas within which Company will be performing.  Should Company become aware of or suspect the presence of Hazardous Materials, Company may immediately stop work in the affected area and notify Customer.  Customer will be responsible for correcting the condition in accordance with all applicable laws and regulations.  Customer shall be exclusively responsible for and shall indemnify and hold harmless Company (including its employees, agents and subcontractors) from and against any loss, claim, liability, fees, penalties, injury (including death) or liability of any nature, and the payment thereof, arising out of or relating to any Hazardous Materials on or about the premises, not brought onto the premises by Company.  Company shall be required to resume performance only in the absence of Hazardous Materials or when the affected area has been rendered harmless. In no event shall Company be obligated to transport or handle Hazardous Materials, provide any notices to any governmental agency, or examine the premises site for the presence of Hazardous Materials.

13.  Insurance.  Company agrees to maintain the following insurance during the term of this Agreement with limits not less than shown below and will, upon request from Customer, provide a Certificate of evidencing the following coverage:

   Commercial General Liability       US$2,000,000 per occurrence

   Workers Compensation               Local Statutory Limits

If Customer has requested to be named as an additional insured under Company’s insurance policy, Company will do so but only subject to Company’s manuscript additional insured endorsement under its primary Commercial General Liability policies.  In no event does Company waive rights of subrogation.

14.  Force Majeure.  Company’s duty to perform under this Agreement is contingent upon the non-occurrence of an Event of Force Majeure.  If Company is unable to carry out any material obligation under this Agreement due to an Event of Force Majeure, this Agreement shall at Company’s election (i) remain in effect but Company’s obligations shall be suspended until the uncontrollable event terminates or (ii) be terminated upon 10 days notice to Customer, in which event Customer shall pay Company for all parts of the Services furnished to the date of termination.  An "Event of Force Majeure" shall mean any cause or event beyond the control of Company.  Without limiting the foregoing, “Event of Force Majeure” includes: acts of God; acts of terrorism, war or the public enemy; flood; earthquake; lightning; tornado; storm; fire; civil disobedience; pandemic; insurrections; riots; labor/labour disputes; labor/labour or material shortages from the usual sources of supply; sabotage; restraint by court order or public authority (whether valid or invalid), and action or non-action by or inability to obtain or keep in force the necessary governmental authorizations, permits, licenses, certificates or approvals if not caused by Company; and the requirements of any applicable government in any manner that diverts either the material or the finished product to the direct or indirect benefit of the government. 

15.  Maintenance Services Other Than Solely Scheduled Service.  If Company’s Maintenance Services hereunder are not limited solely to Scheduled Service, the following provisions shall also apply: (a) Required restoration shall be performed by Customer at its cost prior to Company being obligated to perform hereunder; (b) any changes, adjustments, service or repairs made to the Equipment by any party other than Company, unless approved by Company in writing, may, at Company’s option, terminate Company’s obligation to render further service to the Equipment so affected; in such case no refund of any portion of the Service Fees shall be made; and (c) Customer shall (i) promptly notify Company of any unusual performance of Equipment; (ii) permit only Company personnel to repair or adjust Equipment and/or controls during the Term; and (iii) utilize qualified personnel to properly operate the Equipment in accordance with the applicable operating manuals and recommended procedures.

16.  Remote Connectivity.  Remote connectivity services refers to services by Company provided to any extent using any method of connecting to Customer’s building automation system (BAS) and or HVAC equipment to view, extract, or otherwise collect and retain data via phone modem, internet or other agreed upon means. The Intelligent Services, including any reports and other Information Company provides, are intended to provide operational assessments and recommendations. Electronic Monitoring. Any electronic monitoring Company performs is undertaken solely to enable Company to collect the data and perform any analysis included in Company’s Services. Customer agrees that Company is not liable for inability to perform and/or losses that may occur in cases of malfunction or nonfunctioning of communications equipment, HVAC and other equipment, the energy management system, failure to identify equipment or system performance issues, failure to recommend corrective action, or otherwise related to the monitoring of Customer’s equipment and building systems. Data Collected. Customer hereby grants to Company the irrevocable, perpetual, nonexclusive, worldwide, royalty-free right and license to use, reproduce, display, distribute internally or externally and prepare derivative works based upon any such data Company collects from Customer. Company shall not use or publish such data in any way that identifies Customer as the source of that data without Customer’s prior written consent.  The data Company will collect from Customer will not include any personal or individual information. Upon Customer’s written request, Company will endeavor to provide an electronic copy of data collected from Customer, subject to availability. For Energy and Building Performance Services (except Energy Assessments and digital assessments), Company will use commercially reasonable efforts to store Customer’s data for up to 18 months. Company cannot guarantee the availability of the data. Data Privacy and Security.  Company has implemented various security measures for the purpose of protecting Customer’s data against accidental or unlawful access, unauthorized disclosure, loss, destruction, and alteration. Customer is responsible for maintaining the confidentiality of Customer’s user name(s) and password(s).  Customer is responsible for all uses of Customer’s password(s), whether or not authorized by Customer.  Customer must inform Company immediately of any unauthorized use of Customer’s user name(s) or password(s).  Transmission of data over the Internet by its nature entails the use of systems under the control of third parties, and as a result Company cannot ensure total control of the security of such systems.  Company will take commercially reasonable efforts to ensure that data and other configuration parameters are not visible or accessed by other customers. Customer acknowledges that the very nature of communication via the Internet restricts Company from offering any guarantee of the privacy or confidentiality of information relating to Customer passing over the Internet. In gaining access via the Internet, Customer also acknowledges and accepts that electronic communication may not be free from interference by unauthorized persons and may not remain confidential. Customer therefore accepts that access and storage of data is at Customer’s own risk. Company will notify Customer of any breach in security of which Company become aware. Any breach in privacy of which Customer become aware should be reported by Customer to Company immediately. Company does not disclose Customer’s information to third parties for their marketing purposes, but Company does use third party software and services to assist Company with collecting and analyzing information.  Company may also disclose Customer’s information if required to do so by law, in which case, Company would inform Customer of such disclosure.

17.  General.  Except as provided below, to the maximum extent provided by law, this Agreement is made and shall be interpreted and enforced in accordance with the laws of People’s Republic of China.  Any dispute arising under or relating to this Agreement shall be decided by litigation in a court where the Company is located. This Agreement contains all of the agreements, representations and understandings of the parties and supersedes all previous understandings, commitments or agreements, oral or written, related to the Services.  Except as provided for Service Fees adjustments, this Agreement may not be amended, modified or terminated except by a writing signed by the parties hereto.  No documents shall be incorporated herein by reference except to the extent Company is a signatory thereon.  If any term or condition of this Agreement is invalid, illegal or incapable of being enforced by any rule of law, all other Terms of this Agreement will nevertheless remain in full force and effect as long as the economic or legal substance of the transaction contemplated hereby is not affected in a manner adverse to any party hereto. Customer may not assign, transfer, or convey this Agreement, or any part hereof, without the written consent of Company.  Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties hereto and their permitted successors and assigns.  This Agreement may be executed in several counterparts, each of which when executed shall be deemed to be an original, but all together shall constitute but one and the same Agreement.  A fully executed facsimile copy hereof or the several counterparts shall suffice as an original.

 

 

Terms & Conditions of Trane China Service ver. 170925