Ordering: Payment must be via credit card (Visa, MasterCard, American Express or Discover). To phone in an order, call 608-787-4153. To fax in an order, download the Trane "Educational Materials" catalog and fax in a completed order form. (Viewing this PDF file requires an Adobe viewer and additional download time. You can download the Adobe Reader here.)
Pricing Policy: List prices are in U.S. dollars and are subject to change without notice.
Minimum Order Policy: Minimum order amount is US$25. Orders which do not total US$25 will be billed at US$25.
Shipping/Delivery: Literature orders shipped within the United States are shipped FedEx Ground and are typically delivered within 3 to 6 business days (depending on the destination). A US$10 shipping and handling fee is added to each order shipped within the United States. Literature orders shipped outside the United States are shipped UPS and are typically delivered within 4 to 7 business days (depending on the destination and local customs). A US$30 shipping and handling fee is added to each literature order shipped outside of the United States.
Return Policy: All literature returns must receive prior authorization by calling 608-787-4153. There will be a 15 percent restocking charge on all literature returned. Literature returns will only be accepted up to 90 days after the ship date.
Tax Exempt? If your company or organization is exempt from paying sales tax, fax or mail a copy of your tax exemption certificate along with the completed order form.