Nexia™ Home Intelligence Troubleshooting

Trane and Nexia™ Home Intelligence have joined forces to help make your home safer and more comfortable. With their home automation system, you can monitor and control your home’s temperature and security settings from a home computer, tablet or smartphone.

Listed below are some of the basic Nexia™ Home Intelligence troubleshooting guidelines necessary to ensuring your system is running smoothly. If, for whatever reason, you are uncertain about your system, do not hesitate to call a Trane Comfort Specialist™. These highly-trained independent Trane dealers can answer any further questions you may have.

Disclaimer: The following information is for educational purposes only. Tampering with your system may void your warranty. If you have any questions about your system, call a Trane Comfort Specialist™.

Need Emergency Service?

If this is an emergency, then please contact local Trane Comfort Specialist™ for assistance regarding your Nexia™ Home Intelligence system.

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Before you call for service, check the following:
Thermostat will not connect to Internet or disconnects frequently
Possible cause It might be an issue with how your ComfortLink™ II thermostat is set up.
Recommended Action You might need to go through the process of connecting your ComfortLink™ II thermostat to the wireless network. As this can be a lengthy process, please consult the following guides for the Trane XL950 , XL824 and XL624 Controls
Possible cause It might be an issue with your internet service provider.
Recommended Action Contact your internet service provider to make sure your wireless internet is working properly.
Other Nexia™ Home Intelligence issues

While the most common Nexia™ Home Intelligence issues tend to be connectivity, there might be other issues you have concerns about. Please consult the online troubleshooting tips for Nexia's Internet enabled thermostats and Z-Wave thermostats. And if you still have questions, contact your local Trane Comfort Specialist™ to get all the answers you need.

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