They Get It.
Back in 2001, J & J Air was founded on the basic idea that consumers should be able to rely on a company that holds itself to higher standards. To their way of thinking, honest work grows an honest business by offering quality products and services at a competitive price. That is it. That is all. They follow the same basic principal today as their business continues to grow, and they never forget what got them here.
They have Got It.
Trane Comfort Specialist designation (they meet the strongest standards and expertise of Trane)
NATE Certified technicians and install leads. All of them. (NATE = North American Technician Excellence. In many ways it is like the ASE certification you hear about, and they think it should be standard for our business since it involves difficult testing and holds industry pros to very high standards. Despite the fact that it is not required, they maintain their stance on this: every tech must become NATE certified.)
Quality People. Their people are well-compensated, highly-screened individuals who have your best interests in mind. They are so sure you will agree, you can meet them online 24/7 if you would like. All the latest in technology, equipment, tools and training. They do not just get by with the basics, they stay way ahead of that curve.
So what does all this stuff mean for you? Value. They do not sell magic metal boxes, unfortunately.
It is their team that makes the difference.
Through 2018 and into 2019, they have maintained a 99% customer service rating, which seems to be ahead of every competitor they have. The difference? They survey every single service and installation customer who they come in contact with. They do notjust pick the good ones, or do it at random like some of their competitors might do. And the result? You are telling them to keep doing exactly what they are doing. It is their team that makes the difference.
J & J Air works hard to provide excellent service at an affordable price. The most rewarding part of what they do is the positive feedback they get from their customers.