| OWNER INFORMATION: |
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 Date: |
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| Dealer: |
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| Customer Name: |
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| Customer Phone: |
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| Purchase Date: |
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Equipment Efficiency :
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13 SEER
14 SEER
15 SEER
19 SEER |
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| Residential : |
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MiniSplit
Wall
Convertible
Central
PTED |
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| We at Trane are committed to providing an ideal home
environment for our customers, including a great home comfort system like the one you recently purchased. We value your feedback and recommendations and we appreciate your taking a few minutes to complete this survey.
Your opinion will help us improve our products and services. |
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| INSTALLATION SURVEY: |
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| Was your previous system working when you contacted your
dealer? |
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Yes
No
New home installation |
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| Why did you choose a Trane system ? (Fill in all that apply) |
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Dealer Recomendation
Friend o family member recomended
Internet Research
Advertisement (TV, news paper, radio, etc)
Trane´s Reputation
Other:
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| Why did you choose this independent Trane dealer ? (Fill in all that apply) |
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Previous Experience
Friend o family member recomended
Phone book listing
Internet search
Advertisement (TV, news paper, radio, etc)
Other:
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| Would you recommend the dealer to you friends or family ? |
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Definitely Would
Probably Would
Neutral
Probably Would not
Definitely Would not |
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| How Would you rate your satisfaction with the dealership personnel in this following areas: |
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| A-) Overall experience |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| B-) Prompt |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| C-) Courteous and Friendly |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| D-) Took time to understand my needs and make recommendations |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| E-) Knowledgeable |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| F-) Kept my home neat and clean |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| G-) Explained the operation and maintenance of my new system |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| H-) Explained equipment and labor warranties |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| I-) Completed the work in timely manner |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| J-) Resolved any Issues to My Satisfaction |
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Very Satisfied
Satisfied
Neutral
Dissastisfied
Very Dissastisfied |
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| Did the dealer ask if any members of the household had any allergies, asthma, or pets etc. and offer indoor air quality solutions? |
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Yes
No |
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| In determining the proper size equipment for your home did your dealer discuss any of the following topics |
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A-) System Usage |
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Yes
No |
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| B-) Usage hours |
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Yes
No |
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| C-) Plans for Remodeling |
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Yes
No |
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| D-) Any Uncomfortable Rooms that are too Hot or too Cold |
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Yes
No |
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| E-) Square Footage |
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Yes
No |
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F-) People inside the room |
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Yes
No |
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| Were you offered financing? |
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Yes
No |
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| Did the dealer conduct a post-installation
appointment to address any questions, concerns and/or issues that you may have had? |
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Yes
No |
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| Please share any additional comments or describe in your own words your overall experience. |
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Thank you for participating in Trane's customer satisfaction survey.
We value your feedback. |
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