SYSTEMS INSTALLED:
- Trane Central Monitoring service
- Scheduled Service Agreement
- Three Trane model CVHE CenTraVac™ chillers
- Tracer Summit™ controls throughout the medical center
Lewis-Gale Medical Center’s success depends on reliable operation and service of their HVAC
system. Trane provided an integrated service solution that includes the central monitoring of more than 200 points of critical alarms and
events that are mission critical to delivering an environment of care. Trane field service technicians are delivering on a Scheduled
Service Agreement to ensure equipment is maintained at peak operating condition. The HVAC system includes Trane chillers and Tracer
Summit™ controls throughout the facility.
Patient outcomes, financial performance, and patient and staff satisfaction are critical to any
health system. HVAC system reliability and service are paramount to achieving these critical
success factors. Since the Lewis-Gale Medical Center cooling plant does not have 100 percent
backup, immediate response is crucial to maintaining operational uptime. To achieve and
maintain high level performance, Lewis-Gale Medical Center requires:
- Continuous monitoring of critical alarms and events
- Immediate response to HVAC system faults
- Prompt, accurate diagnosis
- Remote alarm and event remediation
- Well-prepared on-site service
The Trane Scheduled Service Agreement with the Trane Central Monitoring service provides
24/7/365 monitoring and alarm routing managed with an automated system to alert the
Trane remote services staff of a critical event. Trane technical specialists immediately respond
to remotely interrogate the system and perform fault diagnostics. Trane technical specialists can
remotely resolve up to 40 percent of alarms and events without rolling a service truck. If on-site
service is needed, Trane field service technicians are well-equipped with the systems knowledge
needed to expedite repairs. Prescribed service is also done by Trane technicians to ensure peak
performance.
Lewis-Gale Medical Center consistently ranks among the top medical centers in Virginia and
the nation due in large part to their partnership with Trane and the first-class service provided
by Trane remote services:
- Top ranking in health outcomes, safety, satisfaction and evidence-based medicine
- Thirty percent reduction in service truck rolls for reduced operating costs
- Six minute average response time speeds remediation activities
- Sixty-seven minute resolution time minimizes downtime
Larry Doyle, Director of Engineering and Planning at Lewis-Gale, said, "HVAC System
uptime is paramount to our operations and is mission critical to provide an Environment of
Care for the treatment of our patients. The Trane Central Monitoring service has
significantly reduced system downtime, cut operational costs and improved the comfort of
our patients and staff. Trane Central Monitoring detects critical system alarms and responds to
remedy a fault before we even realize there’s a problem in many cases. In instances where the
fault cannot be resolved remotely, Trane mobilizes a technician who comes prepared to
fix it right the first time."
No matter how critical your operation may be, Trane can provide innovative, total
system-integrated service solutions to meet your needs.
Lewis-Gale Medical Center is a 521-bed medical center that is the hub
of HCA Virginia Health System’s southwestern region. Lewis-Gale has served patients throughout Southwest Virginia for more than 100
years. It consistently ranks among the top medical centers in the Commonwealth and the nation in health outcomes, safety, satisfaction
and delivery of evidence-based medicine. The HVAC system is critical in maintaining the proper environment of care. HVAC service response
and turnaround time are mission critical as Lewis-Gale does not have backup for their complete system.