SYSTEMS INSTALLED:
- Trane Central Monitoring
- Performance Based Service Agreement
- Trane rooftop air conditioning units
- Trane air-cooled chiller
- Trane Tracer™ controls
ARRIS Group requires 99 percent or better uptime for their global data
center. Trane provided a total system-integrated service solution that
includes central monitoring of sixty-nine alarm and event points that
are mission critical to delivering uptime. Trane field service technicians
deliver a Performance Based Service Agreement with custom defined
performance metrics tailored to meet the specific needs of ARRIS. The
HVAC system equipment includes fifty-four rooftop units, one
air-cooled 225-ton chiller and Trane Tracer™ controls.
Uptime is crucial to the operation of a data center and the HVAC system is mission critical
to maintain the necessary environment. ARRIS Group, Inc. demands 99 percent or better
uptime in order to deliver unmatched reliability for their customers. To achieve and maintain
such a high level of uptime, they require:
• Continuous monitoring of critical alarms and events
• Immediate response to HVAC system faults
• Prompt, accurate diagnosis
• Remote alarm and event remediation
• Well prepared on-site service
The Trane Performance Based Agreement, coupled with Trane Central Monitoring, provides
24/7/365 monitoring and alarm routing managed with an automated, state-of-the-art
system to alert the Trane remote services center staff of a critical event. Trane technical
specialists respond immediately to remotely interrogate the system and perform system fault
diagnostics. Trane technical specialists can remotely resolve up to 40 percent of alarms and
events without rolling a service truck. If on-site service is needed, Trane field service technicians
are well-equipped with the system knowledge needed to expedite repairs. Custom defined
performance metrics are tailored to meet customer-specific needs.
The ARRIS Group global data center consistently achieves 99 percent uptime due in large part to
their partnership with Trane and the exceptional service provided by Trane remote services.
• Ninety-nine percent uptime delivers customer satisfaction
• Sixty percent reduction in operational downtime contributes to the bottom line
• 50 percent reduction in service truck rolls reduces operating cost
• Seven minute average response time speeds remediation activities
• Thirty-nine minute average time to resolution minimizes downtime
Mark Manning, Facilities/Security Manager, said, “The Trane Performance Based Agreement,
coupled with Trane Central Monitoring, has significantly reduced our downtime by more
than 60 percent and cut our truck rolls in half, which has improved response time and
turnaround time on system repairs. With Trane Central Monitoring we’ve been able to maintain
a 99 percent uptime commitment to our customers. Trane Central Monitoring is a critical
tool in our business process to insure we meet our business demands. With my local Trane
account manager I always know I am in good hands and that tasks will be done 100 percent
of the time.”
No matter how mission critical your operation may be, Trane can provide innovative, total
system-integrated service solutions to meet your needs.
ARRIS Group, Inc. is a global communications technology company specializing in the design
and engineering of broadband networks. The 143,000 square-foot facility is home to their
corporate headquarters with 3,500 square feet dedicated to their global data center. ARRIS
customers demand instantaneous, consistent and reliable access to their data warehouse. The
HVAC system is mission critical in maintaining the proper environment necessary to sustain
data center operations. ARRIS requires 99 percent or better uptime of their data center
operations in order to deliver on this commitment to their customers. HVAC system
faults require immediate service response and turnaround time to meet the high standards of
customer satisfaction set by ARRIS.